The UPS Store Technology Support Associate (Remote)

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing, and business service centers. The UPS Store® has over 5,000 independently owned locations in the U.S. and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.

The Technology Support Associate provides users with support services for corporate standard technology products. He/She conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities.

The Technology Support

Associate troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

The Technology Support Associate manages, plans, and administers installation and decommissioning activities to expedite initiatives. He/She drafts and maintains policy, standards, and procedures to document processes. This position manages team training to optimize resources.

The Technology Support

Associate manages and maintains customer relationships to track and measure service levels. He/She collaborates with Information Systems technology providers and vendors to ensure services are consistent and meet expectations. This position supports long-term planning to ensure future service level expectations are met.

Other Duties

  • Performs basic installations to provide system upgrades.
  • Inspects installations to ensure optimal operation.
  • Documents and reports completed work to meet departmental requirements.
  • Installs and configures standard technology products to complete customers’ work orders utilizing approved tools and following defined practices.
  • Applies basic systems testing to verify with user groups that installations are operating effectively.
  • Receives and completes requests for support and services to ensure compliance with procedures.
Preferred Competencies
  • Applies Information Systems Knowledge: Demonstrates an understanding of the basic need for technical support in a business; demonstrates awareness of the primary uses of technology by business representatives, demonstrates a basic understanding of the systems of the enterprise.
  • Applies Network Technology Knowledge: Demonstrates understanding of principles of network technology; re component diagrams, conducts basic troubleshooting, sets up and undertakes routine preventative maintenance on components used in voice and data networking; reports on problems and recommends expenditure to take remedial action, where appropriate.
  • Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
  • IT - Problem Management: Monitors actions to investigate and resolve incidents and problems in systems and services.
  • Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.
MINIMUM QUALIFICATIONS
  • Bachelor's Degree or 2-4 years of relevant experience - Preferred
  • Bachelor’s Degree (or internationally comparable degree) – Computer Science or a related field - Preferred
  • A+ Certification – Preferred
  • Experience with Networking Technology – Preferred
Additional Information for Internal Candidates: This job is a grade 10D The last day to apply is June 4th.

This is a remote position

Compensation: Pay rate for this role will be $27.75/hr.

Employee Type:

Permanent

UPS is commit
Back to blog

Other Jobs To Apply

Interested in a Future Opening in Sales or Delivery?

Lead Video Editor, Creative Studio

Interested in a Future Opening in Sales or Delivery?

Lead Video Editor, Creative Studio

Remote Regional Sales Leader – eCommerce Logistics Growth

Interested in a Future Opening in Sales or Delivery?

Lead Video Editor, Creative Studio

Lead Video Editor, Creative Studio

Mission Support Team Section Lead - Ground

Engineering Aide - N1

Strategy Manager, Away From Home

Interested in a Future Opening in Sales or Delivery?

Lead Video Editor, Creative Studio

Remote Regional Sales Leader – eCommerce Logistics Growth

TurboTax Product Expert (Work From Home)

Pharmacist - Central FL, Hybrid/Remote. FL license required

Full Stack Software Development Engineer III

TurboTax Product Expert (Work From Home)

Remote Sales Growth Representative

Software Engineer, Machine Learning

Dashers - Sign Up and Start Earning

Open Source Contributor (GitHub)

Enterprise Sales Account Manager, Digital Learning

Federal Account Executive, FSI

Software Engineer, AI Teammates Experience

Remote Senior Payroll Solution Designer for Global Platform

Docusign Consultant-3

Enterprise Customer Success Manager, Grammarly for Education

Sr. Software Engineer - Go/MongoDB (Remote)

Enterprise Account Manager

Monthly List Cultivation for our Telemarketers to call

Walmart Remote Job CT, DE, FL, GA, HI

Remote Front-End Developer (Angular 16+ | UI/UX + TD)

Customer Service Specialist, Motorsports - (Full-time, Remote, USA)

HubSpot Marketing Operations Specialist (Remote - US)

Verizon Agent

Sales Manager, LE, GTS

Creative Director, Partnerships & Collectibles Job at Crocs, Inc. in broomfield

SNAP Quality Assurance Consultant

Customer Experience Representative, Active Trader

SE Region for CDL A Drivers. Top 50% Avg. $81,172

Brand Manager

Remote Site Finance Leader: Drive Profitability & Ops

Claim Representative II - REMOTE

Account Executive, SMB Team Sales - Boston

Regional Sales Manager-Northeast

Technical Project Manager – IBM i / AS400

Marketing Manager, Multimedia Producer

Dental Healthcare Analyst - Work From Home

NBCUniversal is hiring: Remote Desk Editor: Sports Video & Content Publishing in