Enterprise Customer Success Manager, Grammarly for Education

About reputed company Grammarly is now part of reputed company, the AI productivity platform on a mission to unlock the reputed company potential in everyone. The reputed company suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, reputed company's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, reputed company empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at reputed company.com and about our values here. The Opportunity As a member of the Grammarly for Education team, your role as an Enterprise Customer Success Manager will be pivotal in accelerating our efforts to drive adoption, realize value, and ultimately lead our customers to expand. This role reports to the Enterprise CS Manager and will be instrumental in supporting a customer success engine that aims to maximize Grammarly's value for our Grammarly for Education customers. In this role, you will: Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success. Lead renewal strategies end-to-end, including pricing proposals and negotiations, to drive retention and account growth. Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities. Deliver high-impact enablement experiences by deeply understanding customer goals, training users on reputed company’s products and features, and aligning product capabilities with organizational goals and objectives. Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans. Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets. Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making. Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements. Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience. Qualifications Has 5+ years of experience in Customer Success, Sales, or Account Management roles. Has fluent proficiency in English, both in writing and speaking. Proven success managing enterprise accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. Builds strong relationships with people to understand their needs and goals and identify creative solutions. Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction. Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities. Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them. Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies. Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and reputed company is a plus! Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Support for you, professionally and personally Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. A connected team: reputed company builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, reputed company Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. Comprehensive benefits: reputed company offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, lea

Back to blog

Other Jobs To Apply

_Entry-Level Work From Home Opportunity | Flexible Schedule | No Experience Needed

Entry Level Remote Position- No Experience Required

Customer Care Representative- Work from Home in Texas

The UPS Store Technology Support Associate (Remote)

Senior Account Manager-Business Sales

Customer Service Representative - Insurance Services - Remote USA

Remote Customer Support & Renewals Agent (Night Shifts)

Remote Support Associate - Earn Up to $30/hr

Customer Service Representative - Express Scripts - Remote

Remote Disney Vacation Specialist

Remote Disney Vacation Specialist

(Remote) Disney Remote Data Entry Jobs Usa

American Airlines Customer Service Representative (Remote)

Job Opportunity at FedEx: Data Entry Associate [Entry Level/No Experience]

Senior Software Engineer (L5) - Personalization Data

Remote Email Chat Support

Senior Seller Success Specialist

Social Video Producer/Editor [Remote]

IT Support Associate II, OTS

Area Manager, Early Career (2027) – AR, MS, OK, LA

OTR Driver-Class A- High Cube Containers

Cart Associate - LAS Harry Reid International Airport - Part-time

Summer 2027 Internship: Corporate Accounting

Amazon Delivery Associate

Warehouse Packer - Fulfillment Center

Amazon Warehouse

Order Fulfillment Part Time

Amazon Package Delivery Driver - Earn 22.50 Per Hour - McPherson, KS

Area Manager, Early Career (2027) – GA, KY, TN

Amazon Customer Service - Work From Home $16-$24/hr

Delivery Driver Supervisor

Airport Ramp Agent (AS) - LAS

Director, Content Partnerships

Amazon Package Delivery Driver - Earn $19.00 - $25.00/hr

Transportation Associate

Amazon Prime Delivery Driver $18-$26/hr

Delivery Driver for Amazon Delivery Service Partner (DSP)

Amazon Flex(Stamford)Hiring:Package Delivery Driver | Apply Now

Shift Manager

Trenchless Pipeline Tech – Train & Grow Underground

Part-Time Weekend / Night Shift Customer Service Associate

Amazon Fulfillment Center Warehouse Associate

Romantix Retail- Part Time Sales Associate- Evansville II

PET or CT Technologist Level 2

Outbound Warehouse Supervisor - 1st Shift - Now Hiring

Remote Employee Relations Specialist

Driver/Warehouse Associate

Area Manager, Early Career (2027) – Ohio

Product Specialist [3rd shift - 11p-8a] - REMOTE

Transportation Associate