Senior Incident Manager

Job Description:

  • Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
  • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
  • Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries.
  • Own the incident response lifecycle including:
  • - Assisting Technical Triage- Escalation- Coordination- Resolution
  • Ensure timely and accurate communication with internal stakeholders and leadership.
  • Maintain incident response documentation and operational playbooks.
  • Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability.
  • Work in an On-Call Rotation to respond to, lead, and coordinate incidents
  • Drive alignment during outages involving multiple infrastructure layers.
  • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

Requirements:

  • 8+ years experience in incident management, site reliability engineering, or infrastructure operations
  • Experience managing incidents in large-scale distributed infrastructure environments
  • Strong understanding of:
  • - Data center operations- GPU compute clusters- Networking and storage infrastructure- Cloud or hybrid infrastructure platforms
  • Proven ability to lead high-pressure incident response situations
  • Experience with incident management frameworks (ITIL, SRE, or equivalent)
  • Excellent communication and stakeholder management skills
  • Experience with incident tracking and monitoring tools such as:
  • - PagerDuty- ServiceNow- Jira- Datadog- Prometheus / Grafana

Benefits:

  • Health, dental, and vision coverage for you and your dependents
  • Wellness and commuter stipends for select roles
  • 401k Plan with 2% company match (USA employees)
  • Flexible paid time off plan that we all actually use
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