[Remote] Service Delivery Management Consultant 3- Support

Note: The job is a remote job and is open to candidates in USA. reputed company Health Government Services is seeking a skilled Support Services Owner to join our mission-driven organization. In this role, you will be responsible for coordinating the successful transition of services from implementation into sustainment, providing ongoing operational excellence across multiple support workstreams.


Responsibilities

  • Lead and coordinate operational transition activities for applications and services moving into the sustainment support model
  • Ensure all support readiness activities are completed, including documentation reviews, knowledge transfer sessions, support procedures, and operational acceptance criteria
  • Collaborate with implementation teams, business stakeholders, and technical teams to ensure smooth transition to steady-state operations
  • Identify transition risks, dependencies, and support gaps, and drive mitigation plans to resolution
  • Support transition governance, status reporting, and operational milestone tracking
  • Oversee day-to-day service operations across multiple sustainment workstreams supporting federal environments
  • Coordinate incident management activities to ensure timely triage, escalation, communication, and resolution of production issues
  • Monitor operational performance, support metrics, SLA adherence, and service quality indicators
  • Facilitate cross-functional coordination between application support, infrastructure, vendor, and client teams
  • Support major incident management and ensure appropriate stakeholder communication during critical events
  • Lead and govern the sustainment change management process across supported applications and environments
  • Coordinate change requests, review approvals, implementation scheduling, and communication activities
  • Ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements
  • Partner with technical teams to minimize operational disruption and ensure successful deployment outcomes
  • Facilitate Change Advisory Board (CAB) discussions and support release coordination activities
  • Serve as a primary operational contact for client stakeholders, internal delivery leadership, and external support partners
  • Provide regular reporting on incidents, changes, operational risks, service trends, and transition progress
  • Lead operational review meetings, service governance sessions, and support coordination discussions
  • Ensure reputed company communication and alignment across business and technical teams
  • Identify opportunities to improve service delivery processes, operational workflows, and support efficiency
  • Drive standardization and optimization of sustainment operational procedures and governance practices
  • Support implementation of proactive monitoring, automation, and process improvement initiatives

Skills

  • 3 to 5+ years of experience in service delivery management or related field
  • Ability to read, write, and speak English
  • Experience with sustainment transition processes
  • Understanding of operational readiness, service operations, support coordination, change management, governance, continuous improvement, and service excellence
  • Familiarity with service operations, transition activities, incident management, and change management
  • Experience in coordinating operational transition activities for applications and services
  • Ability to ensure all support readiness activities are completed
  • Experience collaborating with implementation teams, business stakeholders, and technical teams
  • Ability to identify transition risks, dependencies, and support gaps
  • Experience supporting transition governance, status reporting, and operational milestone tracking
  • Ability to oversee day-to-day service operations across multiple sustainment workstreams
  • Experience coordinating incident management activities
  • Ability to monitor operational performance, support metrics, SLA adherence, and service quality indicators
  • Experience facilitating cross-functional coordination between application support, infrastructure, vendor, and client teams
  • Experience supporting major incident management
  • Ability to lead and govern the sustainment change management process
  • Experience coordinating change requests, review approvals, implementation scheduling, and communication activities
  • Ability to ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements
  • Experience partnering with technical teams to minimize operational disruption
  • Ability to facilitate Change Advisory Board (CAB) discussions
  • Ex
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