Senior Customer Order Management Representative

Job Description:

  • Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
  • Manages customer account activity, including customer order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues
  • Provides outsourced services relating to invoicing, reimbursement, and/or other services through liaison work, research, and problem/dispute resolution
  • Supports process improvement initiatives
  • Builds relationships with key business stakeholders to improve customer service collaboratively
  • Communicates with customers regarding needs, questions, and concerns and troubleshoots issues
  • Manages cases involving reporting, backorders, customer complaints, and pricing; processes product complaint and incident reports
  • Supports general sales by analyzing account histories and coordinating internal resources
  • Investigates and reports anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
  • Redirects customers to applicable in-house resources as necessary

Requirements:

  • 3-6 years of experience, preferred
  • High School Diploma, GED or equivalent work experience, preferred
  • Demonstrated ability to work in a fast-paced, collaborative environment
  • Highly motivated and able to work effectively within a team
  • Strong communication skills with the ability to build solid relationships

Benefits:

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
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