Part-Time Community Moderator

Job Description:

  • Review member reports in line with Tandem's Community Guidelines
  • Review new member applications
  • Respond promptly to members' questions and inquiries
  • Collaborate with the broader community team to resolve reported issues
  • Cultivate a safe and vibrant space for meaningful language exchange
  • Ensure interactions remain respectful, engaging, and aligned with Community Guidelines
  • Report to the Community Manager and work closely with other community moderators

Requirements:

  • Proficient in English
  • Strong command of other languages is a plus
  • Excellent verbal and written communication skills
  • Proactive problem solver with a keen interest in mobile apps and new software tools
  • Familiarity with content moderation and understanding of challenges associated with sensitive topics
  • Prior experience in customer support or content moderation is a plus
  • Own a laptop or desktop computer with a stable internet connection
  • Must be able to send an invoice each month
  • Comfortable working between 07:00 and 13:00 (UTC +8), with adjustable working hours
  • May be expected to work on weekends

Benefits:

  • Flexible scheduling
  • Opportunities for growth
  • Tandem Pro language learning opportunity—learn to say “Hi” in 20 additional languages
  • Friendly, experienced international team
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