Inbound Customer Service Agent – Remote

Remote Customer Service Representative

We’re seeking dependable and customer-focused professionals with call center experience to join our remote support team. This position involves assisting customers with prescription requests, account questions, benefits, orders, and coverage information.

Responsibilities

  • Respond to inbound customer calls in a professional manner
  • Support customers with prescription and order-related questions
  • Assist with refill requests and provide order status updates
  • Explain available benefits, coverage details, and estimated copay information
  • Listen to customer concerns and provide appropriate solutions
  • Escalate complex issues when necessary
  • Enter and maintain accurate customer information and call notes
Requirements
  • Previous experience working in a call center or customer service environment
  • High school diploma or GED
  • Clear communication and strong customer service skills
  • Basic computer proficiency and ability to navigate multiple applications
  • Quiet, dedicated workspace for remote work
  • Reliable hardwired internet with minimum speeds of 50 Mbps download / 20 Mbps upload
  • Ability to work assigned schedules and maintain consistent attendance
  • Successful completion of background and drug screening
No prior healthcare experience is necessary. Comprehensive training will be provided.

Benefits of the Role

  • 100% remote position
  • Paid training program
  • Work equipment provided
  • Opportunities for professional growth
  • Supportive remote work environment
If you have a customer-first approach and previous call center experience, we encourage you to submit your application. Pay: $14.50 per hour

Benefits

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Work from home
Application Question(s):
  • Do you have any Customer Service call center experience?
Work Location: Remote
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