Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Customer Support Manager
ROLE OVERVIEW
Maven is looking for someone to lead our support function and bring structure & scalability to a critical part of the business.
Owning our support operations means you’ll: run and hire the team of support reps (small at first); solve our students’ and instructors’ most complex issues; build systems that support Maven’s marketplace as we scale; develop automation to increase leverage; and improve our standard operating procedures. This is about writing a new AI-first playbook for customer support. You get to design our scalable support system and manage the team while doing it.
WHAT YOU'LL TACKLE
We’re looking for someone to own our customer operations and support and oversee our nearshore support team. Your primary objective will be to define what great customer operations look like at scale and deliver on it.
As the function matures, you’ll also have the potential to scale the team and own increasingly strategic initiatives.
You’ll interface with 4 distinct customers:
1 | Maven’s Experts (~40% of your time)
- Our experts are at the top of their fields, and yours will be the voice they hear when they need escalated, 1:1 support from our team. Expect to handle complicated refund disputes, give advice on student management questions, and provide a high level of service to top instructors who need us to go above and beyond. In most cases, there is no playbook: only your judgment and instinct.
2 | Maven’s Customers (~10% of your time)
- Our customers are mid-career professionals looking to upskill in the ever-changing post-AI landscape of professional work.
- You will partner with our students to resolve their highest-escalated support cases. Expect to handle occasional course quality complaints, refund disputes, and additional edge cases.
3 | Our Students’ Employers (~50% of your time)
- Maven's B2B business represents ~10% of our sales and is growing quickly. Currently, not all of our B2B customers’ purchases are supported through Maven’s website. You’ll own and systematize the enterprise deals that are conducted off-platform through Stripe.
- This will look like: customer relations (coordinating across multiple stakeholders - corporate buyers, Maven experts, and internal teams), invoice creation and tracking, & identifying patterns and designing scalable processes that navigate both volume and complexity.
- You will apply your customer success operations knowledge to this distinct area of our business to ensure a seamless checkout experience for our business customers. This work will evolve as we build more B2B solutions into our product.
4 | The Internal Maven Team (ongoing)
- Analyze and report your function’s metrics to the broader team. Operational insights from your work will help inform product roadmap decisions.
- Monitor and iterate product rollout based on Support trends. Develop and maintain our Help Center library and Intercom macros as the product evolves.
- Partner with our VP of Product to create and own pilots like new payment methods and purchasing flows.
WHO YOU ARE
We're open to multiple types of backgrounds, but here's what great looks like:
- Attention to detail. You see the small things others miss and understand how this translates into scalable impact.
- High ownership mindset. One of Maven’s most foundational values is “do something about it.” Remaining at a high level providing strategy and designing scalable processes isn’t an example of ownership in this role. You must do that and roll up your sleeves to do the actual work. Prioritize well, loop others in when needed, and when you see an area that could use improvement…do something about it!
- Excellent taste and judgment. You’ll be the voice our customers hear during high-stakes moments. You must communicate well and strike exactly the right tone. You should also navigate gray areas well: see around corners; know when to escalate, when to be flexible, and when to hold firm. Your favorite question is “What could go wrong?”
Experience: 3–5 years in customer support, operations, or business operations roles. You’ve managed team members and had a heavy hand in leading a support (or related) function.
You should be an extremely fast, tech-forward learner. The key product you’ll use is Intercom. You’re adept at using (or actively learning to use) AI tools to create operational leverage.
Some products in our tech stack: Notion, Slack, Loom, Mercury, Amplitude, Metabase, Attio, Customer.io, Linear, Stripe, Google Suite
Prior work with marketplaces, edtech, expert platforms, or creator economy is a plus!
ABOUT MAVEN
Maven is the home for human expertise on the Internet. We started with practical, professional courses on key skills taught by leading experts in your field. Think: learning AI Product Management from a head of product at OpenAI or an engineering lead at Meta. Our cohort-based model means engagement rates are 80-90% instead of the 5-10% from video-based learning. Over 500 experts use Maven and they earn $40M/year on the platform.
Maven now aims to be the #1 destination for expert creator businesses that include workshops, courses, corporate consulting, 1:1 coaching, and educational products. Today, we're direct to consumer but eventually we'll offer certificate programs, MBA-like programs, and sell directly to businesses.
We’re the industry leaders in a growing segment of the creator economy. As the need to learn AI grows, Maven has become the place to learn valuable skills. As AI takes over more mid-level IC tasks, access to human expertise is ever-more important. We've raised $25 million from Andreessen Horowitz, First Round, and a supportive network of industry angels. Join us to do the best work of your career, and help every professional access the world’s most impressive human experts.
TEAM & CULTURE
You'll report to Audrey (Operations Manager) during your initial training period (~3 months), then transition to reporting to Mallory (VP Growth). You'll also work closely with Rishin (VP Product) on product and pilot initiatives.
We are fully remote, with no-meeting Wednesdays and biannual company offsites.
Maven is a small, high-trust, high-ownership team. We move fast, write often, and bias toward action. Everyone is hands-on—from the founders to the newest hire. Expect direct feedback, collaborative thinking, and a culture that prizes clarity, impact, and creativity.
COMPENSATION
$80k - $120k in salary with strong benefits and equity.
Salary is open to review based on candidate experience; please apply if you know you're a great candidate.
LOCATION
Remote; US time zones +/- 1 hour
DIRECTIONS
In addition to submitting an application through Greenhouse, we request that all candidates send a customized cover letter to Audrey at letters@maven.com with the subject line: “Maven Customer Support Manager Cover Letter.” This cover letter should not be formulaic. If we can tell that this letter could be easily used for another job opening or that it’s written by AI, you will not be considered for the position. Showcasing excellent writing skills matters, but formality does not - we want this to be an example of your writing, rigor, personality, and fit for the role.
