Virtual Retail Mobile Expert- Onsite

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products.

Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.

Job Responsibilities:
  • Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
  • Enhance product and process knowledge through continuous training on new skills, systems, and resources
  • Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
  • Utilize digital tools consistently to support customer interactions and onboarding processes
  • Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

  • High School Diploma/GED (Required)
  • 12 months of customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities:

  • Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
  • Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
  • Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)

Licenses and Certifications

    • At least 18 years of age
    • Legally authorized to work in the United States

    Travel

    Travel Required (Yes/No): No

    DOT Regulated

    DOT Regulated Position (Yes/No): No

    Safety Sensitive Position (Yes/No): No

    Hourly Base Pay: $19.50

    Annualized Incentive Target: $18,000

    Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

    At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible.

    We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

    Never stop growing!

    As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    Back to blog

    Other Jobs To Apply

    Upto $200K/Year | Inpatient 7-On/7-Off | Dual-Certified PMHNP/FNP | Remote

    Lead M&A Delivery

    CAD Implementer (REMOTE-US)

    Scientific Account Manager - Stem Cell Solutions- REMOTE

    Regional Safety Leader - Remote Power & Energy

    Sr. Program Manager (Healthcare)

    Senior/Lead Software Engineer

    Hubspot Marketing Consultant (Remote)- CONTRACT

    Remote Sales Administrative Assistant

    Remote eBay Expert

    Electrical or Mechanical Commissioning Agent (Travel Required/Remote)

    Senior Big Data Engineer: Snowflake + dbt (Remote)

    Remote Senior Bioinformatics Manager, Genomics & Clinical

    Business Process Analyst at General Dynamics: 100% Remote (LA)

    Solution Architect – Agentic AI

    NetSuite ARM Implementation Consultant - Senior Associate

    PMT Engineer - Analytics and Automation

    Payments & Product Partnerships Counsel, Americas

    Financial Consultant I - Principal Connection

    Dist Design Project Coord - Sr

    Market Commentary Writer and Social Editor at Wealthfront: 100% Remote (San Francisco, CA, New York City, NY)

    Global Total Rewards Lead

    Remote Payroll Specialist | Flexible Hours & Growth

    Entry-Level Auto Technician: Hands-On Tire & Maintenance

    Senior Associate, Risk and Structuring Analytics

    Services Project Coordinator

    Software Developer/Senior Software Developer

    Manager, Professional Services- Streaming Media

    Varonis Careers - Technical Account Manager

    Manager, Accounts Payable

    Monday.com Consultant[remote]

    Remote Electrical Engineer — Critical Power Systems

    Platform Engineering & Reliability Specialist (Azure)

    Remote Patient Scheduling Specialist (Part-Time, 20hrs/wk)

    Remote Retirement Inside Sales Specialist

    Remote SAP MM Consultant – Entry Level

    Client Support Specialist - Greater Philadelphia, PA Area (REMOTE)

    Customer Service Specialist I at Aon Plc: 100% Remote (Fort Washington, PA, US)

    Services Project Coordinator

    Appeals Nurse Consultant (Remote)

    Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

    Programmatic Solutions Manager, Uber Advertising

    Manager, Flight Maintenance - Traveling

    Customer Service / Pizza Maker (01068) 28803 Northwestern Hwy, Southfield, MI

    Guidewire Architect - PC/CC/BC

    Notary Stamp Order Online | West College Corner, IN

    Senior Analyst, Program Cost Controls (Remote)

    Sr. Tech Business Developer, Just Walk Out Technology by Amazon - AWS Solutions

    Medical Consultant

    SENIOR DIGITAL SALES EXECUTIVE (REMOTE/USA) - KSLA (GDM - GRAY MEDIA GROUP)