VIP Travel Consultant – Evenings, Overnights

Job Description:

  • Advise and arrange travel for corporate business customers (both individuals and groups) in the US
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use of one of our Global Distribution System's (GDS) Sabre, Apollo, or Amadeus
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Prevent fraudulent callers from trying to book trips afterhours by following our security protocols
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements:

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise (Sabre, Apollo, Amadeus)
  • 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
  • Excellent professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Resolving customer issues quickly and independently/with supplier
  • Teamwork and openness to feedback

Benefits:

  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources
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