TOC Representative

DHL e

Commerce Equal Opportunity Employer/Disability/VET Location:
United States - Remote Office Job Brief The Transportation Operations Center (TOC) Representative is responsible for supporting day-to-day transportation and logistics operations to ensure timely, accurate, and cost-effective movement of freight. At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career. This position is a remote position based in EWR, ATL, IAD or
MCO. SUMMARY
The Transportation Operations Center (TOC) Representative is responsible for supporting day-to-day transportation and logistics operations to ensure timely, accurate, and cost-effective movement of freight. This role coordinates domestic shipments across multiple transportation modes, including LTL, TL, small package, and air, while providing end-to-end shipment visibility, issue resolution, and operational support to internal and external stakeholders. The TOC Representative plays a critical role in execution, monitoring, and communication within a fast-paced transportation environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate and execute daily domestic shipments across multiple transportation modes (LTL, TL, small package, air). Create, tender, and manage ad hoc and scheduled shipments with approved carriers. Enter shipment data into the Transportation Management System (OTM) with a high level of accuracy and attention to detail. Track, trace, and proactively monitor all in-transit shipments through OTM or direct carrier/vendor communication. Maintain and update transportation system records, ensuring shipment status, milestones, and documentation are current. Serve as a point of contact for shipment-related inquiries and provide timely resolutions to issues or exceptions. Confirm shipment details, pickup times, delivery appointments, and capacity with carriers. Review transportation lanes and shipment characteristics to select the most appropriate and cost-effective mode of transportation. Communicate daily with customers, sales teams, distribution centers, and cross-functional partners regarding shipment status, delays, and resolutions. Review and validate Bills of Lading (BOL) and other shipping documentation for accuracy and compliance. Support freight audit and documentation processes as required. Assist other transportation department team members as needed to meet operational goals. Adhere to all company policies, procedures, and safety standards. Perform other duties as assigned to support business needs.
EXPERIENCE & QUALIFICATIONS
High School Diploma or GED required. 1 year of logistics, transportation, or operations experience preferred. Proficient in Salesforce and Microsoft Office applications; experience with Transportation Management Systems (TMS), such as OTM, preferred.
REQUIRED SKILLS
Strong written and verbal communication skills with a customer-focused mindset. Ability to work effectively in a team-oriented environment. Proven ability to manage multiple tasks and priorities in a fast-paced setting. Strong attention to detail and commitment to data accuracy. Ability to work flexible schedules, including irregular hours, weekends, and overtime as required. Professional demeanor with strong problem-solving and organizational skills.
PHYSICAL DEMANDS
Regular sitting at workstation for 25 - 75% of the work shift. Frequent standing and walking. As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home. Competitive Pay Bonus Programs Retirement Savings - 401k with company match Medical, Dental, Vision, Well-being programs FSA/HSA availability Tuition Reimbursement Paid Time Off including vacation and sick time Company Paid Holidays and Floating Holidays Paid Parental Leave Employee Discount Program Employee Assistance & Work Life Program Short Term and Long-Term Disability Life Insurance Hourly rate of $21.20-$26.50 (ATL, IAD, or MCO); $23.08-$28,20 (EWR). This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience. Back Share Apply Now Equal employment opportunity, including veterans and individuals with disabilities. PI287995126
Back to blog

Other Jobs To Apply

Oracle Cloud Technical Architect

Legal Assistant/Paralegal Virtual Support Position

Director Outside Sales (8416)

Senior Creative, Social

External Contractor – Mentor, Software Architect Track

Editorial Client Lead Remote

Video Tutor, Various Subjects at Pearson: 100% Remote (US)

Have KDP accept my pdf. Everything else is done. Some kid of embed problem

Global Accounts Manager -Fraud Prevention – Santa Monica, California

Senior Production Engineer - Multi-Cloud & On-Prem

Billing Operations Associate

Franchise Fitness Consultant - Orangetheory Fitness

Contract Recruiter, High Volume (Remote)

Inside Sales Pro — Remote, Commission, Career Growth

Software Engineer, C++, Level 4

In-House Digital Content Producer

Manager, Direct Tax, B2B

Sr Customer Success Manager Jobs

Senior Digital Sculptor

Human Capital Co-op/Talent Acquisition (January - June 2027)

Remote Strategic Digital Ads Sales Director

Remote Listing Partner - Real Estate Negotiator (GA)

Quality Assurance/Process Improvement, Sr Specialist

Principal Relationship Manager

Middle Market Sales Leader

CRM & Lifecycle Marketing Specialist – Growth Marketing

Internal Audits - Operational Auditor

Morningstar Development Program - Equity Research (Partner Link)

Software Engineering Manager – Developer Productivity

Sales Coordinator

Fitness Brand Ambassador

Seasonal Truck Unloader (6 a.m. start)

Technical Support Engineer (Remote/West Coast)

Campaign Manager, Brand

Blue Yonder/ JDA WMS Consultant - Remote With Travel

Supply Chain Emerging Leader

Intern - Power Generation - Instrument Technician (Virginia City Hybrid Center)

Senior Buyer, Controls and Vehicle Systems

Analytics & Private Capital Solutions Sales Specialist

Remote Technical Alarm Specialist

Data & AI Solutions Analyst

Senior Brand Art Director — Remote

Technical Jewelry Designer — Hybrid/Remote, Precision

Auth0 Account Executive- New Business

Customer Support Specialist, Global Payroll

Remote Ghostwriter (Home Based) (Blogging)

Assistant A&R Manager

Remote Sports Events Coordinator

Remote Commercial Tire Sales Manager, Northern & Central CA

Senior Product Line Manager - Automotive Software