Telecommunicator

The City of Cockrell Hill seeks a Public Safety Telecommunicator to receive and process emergency and non-emergency calls for police, fire, and other municipal services; dispatch appropriate personnel and equipment; monitor public-safety radio traffic and alarm systems; and accurately document calls for service and related activity. The role operates computer-aided dispatch, records-management, criminal-justice information, telephone, radio, and related communications systems, and performs customer service, records, payment-handling, security-monitoring, and clerical duties in support of Police Department operations. 
Success in this position requires sound judgment, confidentiality, attention to detail, rapid decision-making, and the ability to remain calm while communicating with people experiencing emergencies or other stressful situations.

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