Technician as a Service

Job Description:

  • Provide telephone support to end-users experiencing diesel electronic and mechanical issues
  • Troubleshoot, diagnose, and resolve diesel electronic and mechanical issues remotely
  • Research end-user questions
  • Guide end-users through corrective measures
  • Track and route support requests via a computerized ticketing system
  • Thoroughly document resolutions
  • Stay current with product upgrades, system information, and business updates
  • Serve as the company's front line for customer technical needs and maintain customer value standards
  • No supervisory responsibilities

Requirements:

  • Minimum of 3 years' experience as a Diesel Technician with a major focus on diagnosing and repairing automotive, medium-duty, heavy-duty or commercial equipment
  • Experience in Fleet Service, Dealership, or Independent Repair environments
  • Thorough understanding and use of at least one OEM engine diagnostic application such as Insite, ServiceMaxx, PTT, or DDDL
  • Experience with additional diagnostic software applications such as Service Ranger, Allison DOC, Bendix ACOM, or Wabco Toolbox
  • Deep understanding of electronic vehicle systems and how they relate to one another
  • Ability to utilize and interpret vehicle documentation to predict the impact of a vehicle failure point
  • Comfortable with computers and wiring; general understanding of technology-based product creation
  • Broad knowledge of non-engine vehicle components, including transmissions, brakes, and aftertreatment controllers
  • Excellent written and oral communication skills
  • Ability to plan and organize work around multiple activities
  • Basic understanding of Windows operating system and software installation
  • Proficient in Microsoft Office (PowerPoint, Word, and Excel) and Internet applications
  • Strong organizational skills to manage multiple timelines
  • Flexibility to adjust to changing requirements, schedules, and priorities
  • Ability to occasionally lift 20 pounds
  • Associate's degree in Automotive Technology or related field (preferred)
  • OEM Certification (preferred)
  • ASE certification preferred, with strong electronics skills

Benefits:

  • Home-office environment with a dedicated workspace
  • Stable internet connection required
  • Up to 5% travel
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