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Technical Analyst - Learning Platform Support & Reporting (Remote)
Resp & Qualifications
PURPOSE:
Delivers standard system and data analysis and helps with tools and technology implementations. Facilitate and coordinate building, document, and review of system, and data analysis techniques, methods, tools, process, and systems. Facilitate and coordinate data collection capabilities through collaboration with internal and external teams. Works closely with cross-departmental, peers, and internal team members.
This position resides within the Process & Support Department. This role supports the organization through the management of the training technology platforms, application enhancements, report development, and content coordination and configuration across multiple systems. Key systems used include Microsoft Power Automate, SharePoint, Power BI, and Zenarate LXP. Ideal candidates must have knowledge of application development, data analysis and reporting, and digital learning platforms. Strong analytical skills, attention to detail, and the ability to translate business needs into technical tasks are essential.
ESSENTIAL FUNCTIONS:
- Identify, analyze gaps and document analysis conducted on software programs, applications, infrastructure and systems and services.
- Collaborates with internal departments and end users with the pre-defined scope.
- Collects data and conducts analysis for system and enhancement through collaboration with organizational teams.
- Drives implementation of changes for application, system, Infrastructure and services to meet organization needs.
- Coordinate and facilitate activities related to evaluate and recommend new tools or platforms or services to achieve organization goal.
Education Level: Bachelor''s Degree Computer Science, Information Technology, or related field OR in lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 3 years relevant system/technical analysis
Knowledge, Skills and Abilities (KSAs)
- Basic understanding of software development concepts and system/application analysis.
- Familiarity with Microsoft Power Apps, SharePoint, or similar low-code/no-code platforms.
- Basic knowledge of Generative AI tools such as Microsoft CoPilot
- Ability to motivate self and foster a culture of continuous improvement and agile execution. , Proficient
- Knowledge of system or analysis methods and evaluation criteria., Proficient
- Knowledge of application development, application/data architecture, Infrastructure, systems and
- processes., Proficient
- Knowledge of system analysis tools and techniques., Proficient
- Strong interpersonal skills and ability to work in a team-based environment., Proficient
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $64,944 - $128,986
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate''s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case''s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
Remote
Skills:
Analysis Skills, Artificial Intelligence (AI), Business Skills, Communication Skills, Computer Science, Continuous Improvement, Corporate Policies, Customer Support/Service, Data Analysis, Data Collection, Detail Oriented, Equal Employment Opportunity (EEO), Genetics, Healthcare, Information Technology & Information Systems, Interpersonal Skills, Microsoft Product Family, Microsoft SharePoint, Physical Demands, Power BI, Process Improvement, Software Development, Systems Analysis, Team Player, Technical Analysis, Time Management
Blue Cross and Blue Shield Association
At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.
Company Size:
2,000 to 2,499 employees
Industry:
Insurance
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