Sr Meeting & Events Manager onsite Downtown NYC

<font face="arial" size="2"><div style="display: inline;"><p><strong>About the Role: </strong></p><strong></strong><p>As a CBRE Events Sr. Manager, you will be responsible for the management of a team assigned to meetings, events & conference services. </p><p>This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. </p><p>This is a fully onsite role in NYC downtown area with little to no travel.</p><p><strong>What You’ll Do: </strong></p><ul style="margin-top: 0in;"> <li>Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. </li> <li>Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. </li> <li>Set and track staff and department deadlines. Mentor and coach as needed. </li> <li>Serve as a primary contact to the client for meeting & events forecasts and strategies. </li> <li>Troubleshoot and resolve complex client inquiries and escalated feedback. </li> <li>Implement enhancements for event success in partnership with the client. This includes suggesting improvements to processes, procedures, and systems.  </li> <li>Review reports to measure productivity and present findings to CBRE & client leadership. </li> <li>Create and monitor department SLAs, KPIs, and benchmarks. Monitor related performance data, identify solutions for gaps and implementation of efficiencies. </li><li>Apply a broad knowledge of the business, discipline, and how own discipline integrates with others to  achieve team and departmental objectives. </li><li>Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. Be flexible in adjusting to business needs. </li><li>Identify and solve technical and operational problems of complexity in partnership with client. </li> <li>Recommend and advise on adjustments to existing methods, processes, and standards within job discipline. </li> <li>Develop end-to-end event plans to ensure flawless execution from start to finish. </li> <li>Produce detailed event planning timelines and track progress. Troubleshoot and resolve issues as they arise. </li> <li>Distribute event orders and schedules to vendors and team defining event specifics. Create timelines and floorplans for set-up, event flow, and event set up and tear down details. </li> <li>Support pre-event client planning meetings. This includes acquiring vendors, menu planning, theme and decor, budgets, etc. </li> <li>Support event communication and marketing plan. Solve issues as they arise. </li> <li>Key contact for day of the event. Ensure seamless event delivery by the events operations team and vendors. Responsible for on-site coordination. Confirm load in, set up times. Support events team with execution. Confirm event set-up and tear down welcoming guests, supporting attendee and speaker requests etc. </li> <li>Conduct post-event reporting and reconciliation. Suggest recommendations for continuous improvement and cost and process efficiency. Present information to client leadership. </li> <li>Work primarily within standardized procedures and practices to achieve objectives and meet deadlines. </li> <li>Explain complex information to others in straightforward situations. </li> <li>Partner with the client in the development and creation of best practices and SOP toolkits specific to Meet & Events. </li></ul><p><strong>What You’ll Need: </strong></p><ul style="margin-top: 0in;"> <li>Bachelor's Degree required with 5 - 8 years of relevant experience. </li> <li>Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. </li><li class="MsoListParagraph" style="margin-left: 0in;">Player coach mentality and great collaboration and listening skills.</li> <li class="MsoListParagraph" style="margin-left: 0in;">Must be flexible to work early morning, after hours and weekend events.</li> <li>Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. </li><li>Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and departments. </li><li>In-depth knowledge of Microsoft Office and Google products and AI tools. Examples include Word, Excel, Outlook, Google Suite. </li> <li>Extensive organizational skills and an advanced inquisitive mindset. </li> <li>Familiarity with EMS (Event Management System by Accruent) or a similar event booking software is a mandatory requirement. </li> <li>Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. </li></ul><p style="text-indent: 3pt;"></p><p><strong>About CBRE:</strong></p><p>When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!</p><p><strong>Disclaimer:</strong></p><p>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.</p></div><br></font><br>