Specialist I Centralized Services WAH

Job Summary

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.

Job Responsibilities
  • Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
  • Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
  • Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
  • Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
  • Handles inquiries for one or more lines of business.
About Walgreens

Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.


  • High School Diploma or GED.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Communicate effectively in writing and verbally.


  • At least 1 year of customer service experience in centralized services or call center environment.
  • Experience in Retail or healthcare.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Back to blog

Other Jobs To Apply

DC Warehouse Supervisor

Customer Chat Assistant - Easy Remote Jobs No Experience Required

Remote Hospice Triage RN - FT Baylor Shift (Sat, Sun & Monday)

Remote Appointment Setter

Warehouse Associate II (Part-Time)

Remote Entry-Level Virtual Data Entry Specialist

Data Entry - Typist Part-Time - Work

Warehouse Supervisor - Receiving and Inventory Lead - Southern Methodist Univ.

(Entry Level / No Experience) Data Entry Remote Jobs - Part Time

Housekeeping Attendant

Remote Customer Service Representative Needed: Earn 19 Per Hour

In House Sales Manager Remote HGV East

Remote Work From Home Data Entry Jobs $1400 Weekly

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Amazon Customer Service - Work From Home $16-$24/hr

Entry-Level Drilling Floorhand: Start Your Rig Career

Amazon Physical Stores Needs Amazon Hub Locker+ Customer Service

Watch Netflix (Tagger): $12-$46

Front Office Assistant

Amazon Picker Packer

Female VSL / On-Camera Video Creator for B2B Marketing Company

Warehouse Associate (PT or FT Available)

Amazon Customer Service Representative (Remote)

Remote Travel Agent (Flexible Schedule | Training Provided)

amazon flex $15+/ Hour (Sign on Bonus)!

Call Center Agent (PT or FT - 100% Work From Home)

Airport Cabin High Lift Driver - JFK

Part-Time Remote Transcription Jobs for Beginners

Amazon Delivery Driver

Administrative Assistant - Data Entry (Remote)

OR Terminal Cleaning Attendant / Environmental Services / FT / 2nd and 3rd Shift

Part-Time Amazon Bulk Delivery Driver – Riverside CA | Part Time

Watch Netflix (Tagger): $12-$46

Virtual Receptionist

Sr Program Manager, M&A People

Remote IPU Technician — Overnight Data Entry Pro

Work From Home Amazon Customer Service Job – Part-Time – No Experience Needed

Quality Assurance Engineer, Mechatronics & Sustainable Packaging

Nurse - Remote - LPN/LVN - Compact licensure required

Warehouse Receiving Dock Supervisor

Dallas Hiring:Part-Time Weekend Warehouse Package Handler

Corporate System Administrator

Cybersecurity - Entry Level Training Program

Entry‑Level Remote Live Chat Agent – No Experience Required, Earn Up to $35/hr, Strong Writing & Communication Skills

Entry-Level Customer Service Representative (Remote)

Sr. Technical Account Manager - Enterprise, Amazon Leo

Hybrid/Remote Cyber Security Specialist – Threat & IAM

WTX - FLOORHAND I

Customer Service Rep (100% Work From Home)

Rancho Cordova AWS Customer Support Associate(Full-time)-Amazon Web