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Senior Service Delivery Engineer
This a Full Remote job, the offer is available from: Europe, European Union, EMEA, United Kingdom, Germany
About GitHub:
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations:
In this role you can work from Remote, United Kingdom
Overview:
GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Senior Service Delivery Engineer to support our Expert Services team in solving our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments
Responsibilities:Delivery Readiness
Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams
Share technical expertise and contribute to the success of the team by providing coaching and role readiness training
Continue to evolve product knowledge to prepare for new product releases
Customer Delivery
Drive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomes
Enhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goals
Serve as a trusted advisor to customers, helping solve increasingly complex technical issues
Provide advice to customers and partners during engagements
Manage client expectations, scope of work, and draft change orders as needed
Complete service delivery engagements within time and budget, while meeting customer expectations
Develop repeat business by positioning the value of future services delivery phases
Collaboration
Collaborate on cross-team and cross-product technical issues by working with resources from other groups
Help drive top organizational priorities by working with managers, engineers, product teams, and other stakeholders
Engage and collaborate with other GitHub groups to gain resolution for critical, complex issues
Advocate for product improvements based on customer feedback
Build communities to resolve customer and partner issues
Solutions Development
Understand customer goals and help create tailored solutions
Provide technical clarity regarding an array of technologies
Help customers make informed decisions by weighing critical technical solutions
Create high-quality, reusable solutions for customers
Build solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioning
Required Qualifications
-
7+ years experience in technical consulting, software development, application security, or related field
OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related field
OR equivalent experience
1+ year(s) experience leading customer projects
Experience in Software Development or DevOps
In-depth knowledge of the Git version control system
Preferred Qualifications
-
9+ years experience in technical consulting, software development, application security, or related field
OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experience
OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience
3+ years experience leading customer projects
3+ years experience in technical consulting
Familiarity with the GitHub platform and associated workflows or familiarity with legacy version control systems (SVN, CVS, ClearCase, AccuRev, etc.)
Strong experience with AI-assisted coding assistants (e.g., GitHub Copilot, Cursor) to accelerate and improve software development workflows
- Business level proficiency in German, Dutch, French or Spanish
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! This offer from "GitHub" has been enriched by Jobgether.com and got a 0% flex score.
