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Researcher II
This a Full Remote job, the offer is available from: United States
About GitHub:
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations:
In this role you can work from Remote, United States
Overview:
The Product Research team helps GitHub build tools and experiences that support the future of software development. We study how people work, what they need, and the context around their teams and organizations so product teams can make better decisions.
We are looking for a User Researcher to support research on defined product features and customer problems. In partnership with experienced researchers and cross-functional teams, you will help plan and conduct studies, synthesize customer evidence, and communicate findings that improve product decisions and user experience.
Responsibilities:- Partner with researchers, product managers, designers, and engineers to clarify research questions, target customers, product decisions, and learning goals for a defined feature or problem.
- Review relevant existing research, customer feedback, and product data; summarize what is known and identify gaps with guidance from a research lead.
- Help prepare end-to-end study plans, including participant criteria, discussion guides or test materials, recruiting needs, methods, timelines, and success measures.
- Conduct assigned research activities, such as interviews, usability sessions, prototype evaluations, surveys, and product walkthroughs, following established research practices and receiving regular guidance.
- Organize and analyze qualitative and quantitative evidence; identify recurring patterns, distinguish evidence from assumptions, note limitations, and develop findings and recommendations for review.
- Share clear, concise readouts and customer stories with the immediate product team, using appropriate formats such as presentations, written summaries, clips, or annotated examples.
- Contribute customer context to feature decisions, experience improvements, and team discussions about user needs, adoption, engagement, and usability.
- Support iterative research and evaluation with cross-disciplinary teams, including heuristic reviews, journey mapping, ideation, and follow-up studies as the product evolves.
- Help maintain research materials and reusable templates, and support participant recruiting or customer-learning activities as assigned.
- Communicate risks, changes in scope, and questions that need researcher or stakeholder input early; incorporate feedback into research plans and deliverables.
Required Qualifications
- 3+ years experience in user experience research
- OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ years experience in user experience research
- OR equivalent experience.
- Experience in research methods impacting both product direction and detailed experience design.
Preferred Qualifications
- Relevant research experience within software development sector.
- Experience researching developer tools, software products, or technical workflows.
- Familiarity with both qualitative and quantitative research methods and knowing when to ask for methodological guidance.
- Experience working with cross-functional product teams in an iterative design or development environment.
- Familiarity with research tools for remote sessions, surveys, analysis, and communicating findings.
- Interest in how AI-enabled tools or changing software-development workflows affect customer needs.
These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.
GitHub Leadership Principles:
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! This offer from "GitHub" has been enriched by Jobgether.com and got a 0% flex score.
