[Remote] Quality Assessment Claims Specialist

Note: The job is a remote job and is open to candidates in USA. Lyft is a transportation and mobility company seeking a Quality Assessment Claims Specialist for its Claims Operations team. The role audits claims intake and customer interactions for accuracy, compliance, documentation quality, and customer experience, while providing feedback, tracking trends, supporting calibration, and recommending process improvements.


Responsibilities

  • Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of documentation, adherence to SOPs, compliance with privacy/regulatory requirements, tone and professionalism
  • Score interactions using a weighted rubric and maintain consistent, defensible scoring standards across reviewers
  • Meet a defined audit volume/coverage target per week
  • Participate in regular calibration sessions with other QA reviewers, Team Leads, and Sr. Specialists to ensure scoring consistency across reviewers and teams
  • Flag rubric ambiguity and propose rubric updates as workflows or tools change (e.g., new intake fields, new compliance requirements, etc)
  • Deliver clear, specific, and actionable feedback to specialists and Team Leads based on QA findings
  • Partner with Team Leads/Trainers to identify coaching opportunities and recurring error patterns
  • Track and report QA trends (accuracy rates, common errors, compliance gaps) to leadership on a regular cadence
  • Identify systemic issues (tooling, SOP gaps, training gaps) surfaced through QA data and recommend fixes
  • Support special projects such as audits, data reconciliation, and new-product rollouts

Skills

  • 2+ years experience in claims processing, customer support, or a related operations role
  • Strong working knowledge of claims intake processes, documentation standards, and relevant compliance requirements
  • Excellent listening, written, and verbal communication skills — comfortable delivering constructive feedback
  • High attention to detail and consistency; comfortable making judgment calls against a rubric
  • Ability to work independently while staying calibrated with a broader QA/reviewer team
  • Comfortable with data tracking/reporting tools (spreadsheets, dashboards, and internal QA tooling)
  • This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area
  • Prior claims/insurance or contact-center QA experience is a plus, not required

Benefits

  • Great medical, dental, and vision insurance options with additional programs available when enrolled
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan with company match to help save for your future
  • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Subsidized commuter benefits
  • Monthly Lyft credits and complimentary Lyft Pink membership
  • This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area.

Company Overview

  • Lyft is a ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is

  • Company H1B Sponsorship

  • Lyft has a track record of offering H1B sponsorships, with 23 in 2026, 137 in 2025, 100 in 2024, 132 in 2023, 287 in 2022, 266 in 2021, 281 in 2020. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog

    Other Jobs To Apply

    DC Warehouse Supervisor

    Customer Chat Assistant - Easy Remote Jobs No Experience Required

    Remote Hospice Triage RN - FT Baylor Shift (Sat, Sun & Monday)

    Remote Appointment Setter

    Warehouse Associate II (Part-Time)

    Remote Entry-Level Virtual Data Entry Specialist

    Data Entry - Typist Part-Time - Work

    Warehouse Supervisor - Receiving and Inventory Lead - Southern Methodist Univ.

    (Entry Level / No Experience) Data Entry Remote Jobs - Part Time

    Housekeeping Attendant

    Remote Customer Service Representative Needed: Earn 19 Per Hour

    In House Sales Manager Remote HGV East

    Remote Work From Home Data Entry Jobs $1400 Weekly

    Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

    Amazon Customer Service - Work From Home $16-$24/hr

    Entry-Level Drilling Floorhand: Start Your Rig Career

    Amazon Physical Stores Needs Amazon Hub Locker+ Customer Service

    Watch Netflix (Tagger): $12-$46

    Front Office Assistant

    Amazon Picker Packer

    Female VSL / On-Camera Video Creator for B2B Marketing Company

    Warehouse Associate (PT or FT Available)

    Amazon Customer Service Representative (Remote)

    Remote Travel Agent (Flexible Schedule | Training Provided)

    amazon flex $15+/ Hour (Sign on Bonus)!

    Call Center Agent (PT or FT - 100% Work From Home)

    Airport Cabin High Lift Driver - JFK

    Part-Time Remote Transcription Jobs for Beginners

    Amazon Delivery Driver

    Administrative Assistant - Data Entry (Remote)

    OR Terminal Cleaning Attendant / Environmental Services / FT / 2nd and 3rd Shift

    Part-Time Amazon Bulk Delivery Driver – Riverside CA | Part Time

    Watch Netflix (Tagger): $12-$46

    Virtual Receptionist

    Sr Program Manager, M&A People

    Remote IPU Technician — Overnight Data Entry Pro

    Work From Home Amazon Customer Service Job – Part-Time – No Experience Needed

    Quality Assurance Engineer, Mechatronics & Sustainable Packaging

    Nurse - Remote - LPN/LVN - Compact licensure required

    Warehouse Receiving Dock Supervisor

    Dallas Hiring:Part-Time Weekend Warehouse Package Handler

    Corporate System Administrator

    Cybersecurity - Entry Level Training Program

    Entry‑Level Remote Live Chat Agent – No Experience Required, Earn Up to $35/hr, Strong Writing & Communication Skills

    Entry-Level Customer Service Representative (Remote)

    Sr. Technical Account Manager - Enterprise, Amazon Leo

    Hybrid/Remote Cyber Security Specialist – Threat & IAM

    WTX - FLOORHAND I

    Customer Service Rep (100% Work From Home)

    Rancho Cordova AWS Customer Support Associate(Full-time)-Amazon Web