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Remote Healthcare Call Center

Client Coordinator Location: Remote Experience Level: Intermediate Schedule: Full-Time Position Overview We are seeking a highly organized and detail-oriented Client Coordinator to support medical review and case management operations. This role is responsible for processing cases through CMS and client portals, reviewing documentation for accuracy, retrieving and uploading medical records, and maintaining accurate data within internal systems. The ideal candidate thrives in a fast-paced, deadline-driven environment and enjoys working with documentation, data entry, medical records, and client communications. Strong attention to detail, accuracy, and the ability to manage multiple priorities are essential for success in this role. Key Responsibilities <ul><li>Process cases through CMS and client portals by entering, reviewing, and verifying eligibility and case information.</li><li>Retrieve medical records from external client systems and upload documentation into internal databases.</li><li>Review records and supporting documentation to ensure completeness, accuracy, and compliance requirements are met.</li><li>Prepare, enter, track, and maintain case information across multiple systems and databases.</li><li>Respond professionally and promptly to client inquiries regarding case status, reports, documentation requirements, and general requests.</li><li>Communicate regularly with internal teams regarding pending reports, case progress, and workflow updates.</li><li>Coordinate with physicians, providers, and clinicians to assign cases and obtain required documentation.</li><li>Monitor case timelines and ensure information is accurately documented and updated.</li><li>Support the Independent Dispute Resolution (IDR) process by reviewing documentation and ensuring all required records are complete prior to clinical review.</li><li>Maintain confidentiality and comply with HIPAA, CMS requirements, and company policies.</li><li>Perform data entry, filing, documentation management, and administrative support functions with a high degree of accuracy. </li></ul> Required Qualifications <ul><li>High school diploma or equivalent.</li><li>Strong data entry and administrative experience.</li><li>Excellent attention to detail and document review skills.</li><li>Strong written and verbal communication abilities.</li><li>Ability to navigate multiple systems and databases simultaneously.</li><li>Comfortable working with medical records, insurance documentation, and confidential information.</li><li>Strong computer skills and proficiency with Microsoft Office applications.</li><li>Reliable internet connection and a private workspace suitable for remote work.</li><li>Demonstrated ability to manage deadlines and maintain accuracy in a high-volume environment. </li></ul> Preferred Qualifications <ul><li>Previous experience in healthcare, insurance, utilization review, medical records, claims processing, or case coordination.</li><li>Experience reviewing contracts, legal documents, or detailed reports.</li><li>Familiarity with CMS portals, eligibility verification, or healthcare administrative processes.</li><li>Experience working with regulatory and compliance-driven documentation.</li><li>Knowledge of HIPAA and healthcare privacy requirements. </li></ul>Top Skills <ul><li>Data Entry</li><li>Medical Records Review</li><li>Insurance Verification</li><li>Case Coordination</li><li>Documentation Review</li><li>Client Communication</li><li>Quality Assurance</li><li>Database Management</li><li>Regulatory Compliance</li><li>Attention to Detail</li><li>Administrative Support</li><li>Problem Solving </li></ul>Ideal Candidate The ideal candidate is highly organized, dependable, and detail-oriented with experience reviewing documentation for accuracy and completeness. They are comfortable navigating multiple systems, managing case workflows, communicating with clients and providers, and ensuring that medical records and supporting documents meet quality and compliance standards. Candidates with experience reviewing contracts, claims, medical records, or insurance documentation will be especially successful in this role. Job Type & Location This is a Contract position based out of Dallas, TX. Pay And Benefits The pay range for this position is $15.00 - $15.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: <ul><li> Medical, dental & vision</li><li> Critical Illness, Accident, and Hospital</li><li> 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li> Life Insurance (Voluntary Life & AD&D for the employee and dependents)</li><li> Short and long-term disability</li><li> Health Spending Account (HSA)</li><li> Transportation benefits</li><li> Employee Assistance Program</li><li> Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 25, 2026. </li></ul> About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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