Remote Email Support Representative – Evening Availability Required

Job Summary

MNC JOBS INFO is looking for a Remote Email Support Representative to join our dynamic global support team. In this role, you will be the first point of contact for our customers via email, assisting them with inquiries, troubleshooting issues, and providing exceptional service. This is a fully remote opportunity ideal for individuals who excel in written communication, problem-solving, and delivering high-quality customer experiences.

Key Responsibilities

  • Respond to customer queries via email promptly and professionally.

  • Resolve technical or account-related issues following company guidelines.

  • Escalate complex inquiries to the relevant department when necessary.

  • Maintain accurate records of all interactions in the support system.

  • Follow up with customers to ensure their issues are resolved to satisfaction.

  • Identify recurring customer concerns and suggest process improvements.

  • Meet individual performance targets and contribute to team goals.

Required Skills and Qualifications

  • Excellent written English communication skills with attention to detail.

  • Strong problem-solving abilities and a customer-first mindset.

  • Ability to manage multiple emails simultaneously without compromising quality.

  • Familiarity with basic computer operations, email platforms, and CRM tools.

  • Self-motivated, reliable, and able to work independently in a remote setup.

Experience

  • Entry-level candidates are welcome; prior experience in email support or customer service is an advantage.

  • Experience using helpdesk tools such as Zendesk, Freshdesk, or HubSpot is a plus.

Working Hours

  • Evening shift availability is required to support international customers.

  • Flexible scheduling with approximately 4–8 hours per shift depending on business needs.

  • Weekend availability may be required on a rotational basis.

Knowledge, Skills, and Abilities

  • Strong organizational skills and time management abilities.

  • Knowledge of online communication tools and cloud-based platforms.

  • Ability to work effectively in a multicultural and remote team environment.

  • High adaptability to handle diverse customer issues with empathy and professionalism.

Benefits

  • 100% remote work – no commuting required.

  • Flexible schedules and work-life balance.

  • Competitive hourly pay with performance incentives.

  • Opportunity to gain global work experience in customer service.

  • Training and career development opportunities for growth within the company.

Why Join MNC JOBS INFO

At MNC JOBS INFO, we value our team members and foster a culture of growth, flexibility, and innovation. As a Remote Email Support Representative, you will enjoy a supportive environment that prioritizes employee well-being, career progression, and work-from-home convenience while making a direct impact on our customer satisfaction.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their evening availability and interest in remote work to us
Only shortlisted candidates will be contacted for an online assessment and interview.

Back to blog

Other Jobs To Apply

Upto $200K/Year | Inpatient 7-On/7-Off | Dual-Certified PMHNP/FNP | Remote

Lead M&A Delivery

CAD Implementer (REMOTE-US)

Scientific Account Manager - Stem Cell Solutions- REMOTE

Regional Safety Leader - Remote Power & Energy

Sr. Program Manager (Healthcare)

Senior/Lead Software Engineer

Hubspot Marketing Consultant (Remote)- CONTRACT

Remote Sales Administrative Assistant

Remote eBay Expert

Electrical or Mechanical Commissioning Agent (Travel Required/Remote)

Senior Big Data Engineer: Snowflake + dbt (Remote)

Remote Senior Bioinformatics Manager, Genomics & Clinical

Business Process Analyst at General Dynamics: 100% Remote (LA)

Solution Architect – Agentic AI

NetSuite ARM Implementation Consultant - Senior Associate

PMT Engineer - Analytics and Automation

Payments & Product Partnerships Counsel, Americas

Financial Consultant I - Principal Connection

Dist Design Project Coord - Sr

Market Commentary Writer and Social Editor at Wealthfront: 100% Remote (San Francisco, CA, New York City, NY)

Global Total Rewards Lead

Remote Payroll Specialist | Flexible Hours & Growth

Entry-Level Auto Technician: Hands-On Tire & Maintenance

Senior Associate, Risk and Structuring Analytics

Services Project Coordinator

Software Developer/Senior Software Developer

Manager, Professional Services- Streaming Media

Varonis Careers - Technical Account Manager

Manager, Accounts Payable

Monday.com Consultant[remote]

Remote Electrical Engineer — Critical Power Systems

Platform Engineering & Reliability Specialist (Azure)

Remote Patient Scheduling Specialist (Part-Time, 20hrs/wk)

Remote Retirement Inside Sales Specialist

Remote SAP MM Consultant – Entry Level

Client Support Specialist - Greater Philadelphia, PA Area (REMOTE)

Customer Service Specialist I at Aon Plc: 100% Remote (Fort Washington, PA, US)

Services Project Coordinator

Appeals Nurse Consultant (Remote)

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Programmatic Solutions Manager, Uber Advertising

Manager, Flight Maintenance - Traveling

Customer Service / Pizza Maker (01068) 28803 Northwestern Hwy, Southfield, MI

Guidewire Architect - PC/CC/BC

Notary Stamp Order Online | West College Corner, IN

Senior Analyst, Program Cost Controls (Remote)

Sr. Tech Business Developer, Just Walk Out Technology by Amazon - AWS Solutions

Medical Consultant

SENIOR DIGITAL SALES EXECUTIVE (REMOTE/USA) - KSLA (GDM - GRAY MEDIA GROUP)