Remote Customer Retention Specialist Part Time Evening

Job Overview

Industry: Private

Employment Type:

Full Time

Work Hours:

8 Hours

  • Locations: USA
  • Responsibilities
  • Engage in high-volume phone contact with policyholders requesting cancellations.
  • Resell the benefits of life insurance and highlight its importance.
  • Handle cancellation requests and provide thorough, personalized service.
  • Maintain high standards for call volume, handling time, and overall time management.
  • Ensure customer satisfaction in every interaction, whether via phone, email, or written correspondence.
  • Qualifications
  • 1+ years of experience in a high-volume contact center environment, a receptionist role, or any role that involved frequent phone interaction (strict requirement).
  • Must be 18 years of age or older.
  • High School Diploma or equivalent.
  • Remote work experience is strongly preferred, though not required.
  • Reliable internet connection (minimum 10 Mbps download, 20 Mbps upload with a hard‑wired connection).
  • Smartphone access for VPN use.
  • Upselling or retention experience is preferred.
  • Quiet and professional workspace.
  • Strong computer skills, including proficiency with Microsoft Office and basic keyboard functions.
  • Excellent oral and written communication skills.
  • Ability to multi‑task and work under pressure.
  • Strong organization and time management skills.
  • Must be detail-oriented and customer-focused.
  • Perks
  • Pay: $16.35 per hour (+$1.00 if bilingual in Spanish and able to pass bilingual assessment).
  • Eligible for bonus pay based on performance.
  • Schedule:
  • Part‑time evening shift – Monday to Friday, 5:00 PM – 9:00 PM CST;
  • Saturday, 8:00 AM – 12:00 PM CST.
  • Work from Home:
  • Equipment provided.
  • Training: 4 weeks of paid training (Monday to Friday, 5:00 PM – 9:00 PM CST).

Please note:

  • We are currently unable to hire candidates residing in the following states:
  • Puerto Rico, California, Hawaii, Maine, New Jersey, New Mexico, New York, North Dakota, South Dakota, Vermont, Washington, Washington D.C., Wyoming.

Remote Customer Retention Specialist – Part Time Evening (Job ‑1538)

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