Quality & Support Operations Engineer, Beeper

Overview

Beeper, the innovative platform unifying over a dozen chat networks into one seamless app, is looking for an experienced Support professional to help shape the future of multi-platform messaging. This role is at Automattic and involves more than ticket resolution: it includes testing, quality assurance, and product feedback that informs engineering decisions.


Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Support is at the core of how we build great products. As we’ve grown, Support insights help navigate platforms that don\\u2019t offer public APIs, work around ecosystem limitations, and maintain a clean user experience amid technical complexity. You\\u2019ll join a small, experienced team where day-to-day work varies from testing pre-release builds and debugging account state issues to tracking message delivery across bridges. This is technical work that directly impacts product evolution.

Responsibilities
  • Investigate user issues across Beeper\\u2019s mobile and desktop apps.
  • Review logs and debug message sync or account session problems.
  • Run QA tests on new features before release.
  • Write test plans and checklists to catch regressions.
  • Flag bugs with developer-ready reproduction steps.
  • Answer support tickets, especially the complex ones.
  • Surface patterns from social channels and app store reviews.
  • Work with the product team to close the loop on feature requests.
  • Write documentation (internal and user-facing) that actually gets used.
Qualifications
  • 5+ years in technical support, QA, or hybrid operations roles.
  • Deep instincts for debugging and root cause analysis.
  • Ability to clearly explain technical problems to both developers and users.
  • Experience writing clean, clear bug reports that don\\u2019t waste anyone\\u2019s time.
  • Experience across multiple platforms (mobile, web, desktop).
  • Ability to think beyond ticket resolution and prevent future issues.

Salary range: $60,000-$80,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. Pay may reflect potential contribution and impact beyond the stated range.

This isn\\u2019t your typical work-from-home job—we are a fully remote company with an open vacation policy. Read more about our compensation philosophy and our Benefits Page for country-specific benefits. Learn about How We Hire and What We Expect from Ourselves.

About Automattic

Now in our 20th year, we\\u2019re the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place. We are a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred languages. We value Open Source and diversity, equity, and inclusion, and we are committed to accessible hiring processes. If you need disability-related accommodations during the application or interview process, please fill out this form. Review our Privacy Policy and MyGreenhouse for application tracking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

More

Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Engineering and Information Technology | Industries: Software Development


#J-18808-Ljbffr Experience: 3 years required
Back to blog

Other Jobs To Apply

Upto $200K/Year | Inpatient 7-On/7-Off | Dual-Certified PMHNP/FNP | Remote

Lead M&A Delivery

CAD Implementer (REMOTE-US)

Scientific Account Manager - Stem Cell Solutions- REMOTE

Regional Safety Leader - Remote Power & Energy

Sr. Program Manager (Healthcare)

Senior/Lead Software Engineer

Hubspot Marketing Consultant (Remote)- CONTRACT

Remote Sales Administrative Assistant

Remote eBay Expert

Electrical or Mechanical Commissioning Agent (Travel Required/Remote)

Senior Big Data Engineer: Snowflake + dbt (Remote)

Remote Senior Bioinformatics Manager, Genomics & Clinical

Business Process Analyst at General Dynamics: 100% Remote (LA)

Solution Architect – Agentic AI

NetSuite ARM Implementation Consultant - Senior Associate

PMT Engineer - Analytics and Automation

Payments & Product Partnerships Counsel, Americas

Financial Consultant I - Principal Connection

Dist Design Project Coord - Sr

Market Commentary Writer and Social Editor at Wealthfront: 100% Remote (San Francisco, CA, New York City, NY)

Global Total Rewards Lead

Remote Payroll Specialist | Flexible Hours & Growth

Entry-Level Auto Technician: Hands-On Tire & Maintenance

Senior Associate, Risk and Structuring Analytics

Services Project Coordinator

Software Developer/Senior Software Developer

Manager, Professional Services- Streaming Media

Varonis Careers - Technical Account Manager

Manager, Accounts Payable

Monday.com Consultant[remote]

Remote Electrical Engineer — Critical Power Systems

Platform Engineering & Reliability Specialist (Azure)

Remote Patient Scheduling Specialist (Part-Time, 20hrs/wk)

Remote Retirement Inside Sales Specialist

Remote SAP MM Consultant – Entry Level

Client Support Specialist - Greater Philadelphia, PA Area (REMOTE)

Customer Service Specialist I at Aon Plc: 100% Remote (Fort Washington, PA, US)

Services Project Coordinator

Appeals Nurse Consultant (Remote)

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Programmatic Solutions Manager, Uber Advertising

Manager, Flight Maintenance - Traveling

Customer Service / Pizza Maker (01068) 28803 Northwestern Hwy, Southfield, MI

Guidewire Architect - PC/CC/BC

Notary Stamp Order Online | West College Corner, IN

Senior Analyst, Program Cost Controls (Remote)

Sr. Tech Business Developer, Just Walk Out Technology by Amazon - AWS Solutions

Medical Consultant

SENIOR DIGITAL SALES EXECUTIVE (REMOTE/USA) - KSLA (GDM - GRAY MEDIA GROUP)