Product Educator

About The Role.

Murj strives to deliver best-in-class product-training, further establishing Murj as an authoritative source, industry education leader, and supportive partner. We are seeking a Product Educator who has direct experience in working with AI-enabled solutions to join our fast-growing SaaS company. The Product Education team operates with a dynamic and innovative approach, fostering cross-functional collaboration and organizational agility. This role is a key part of empowering users (Murj employees and customers) to utilize Murj's product and its expansive feature set to the fullest potential.

The ideal candidate will have a deep understanding of both SaaS education and training and the cardiovascular healthcare landscape. Candidates must be comfortable identifying top-priority tasks and working autonomously.

What You'll Do.

  • Assist users with Product Education deliverables.
  • Manage product release education needs, including:
    • Collaborate with cross-functional Product and Engineering stakeholders.
    • Draft release education deliverables.
  • Approach sensitive release timelines with agility.
  • Contribute to Murj's publication cycle, including deliverable review and feedback.
  • Address high-priority requests from cross-functional partners.
  • Curate modern integrated learning ecosystem deliverables utilizing established best practices, efficiencies, approved content curation tools, and AI.

What Makes You a Great Fit.

  • Ability to operate in a fast-paced software environment.
  • Values collaboration, teamwork, and constructive feedback.
  • Agile problem-solver skilled at reorienting priorities with shifting priorities and customer needs.
  • Aptitude for learning new software applications and utilizing AI.
  • Professional manner in dealing with a large customer base.
  • Maintains strong attention to detail.
  • Can independently and professionally manage project requirements.
  • Excellent written and verbal communication skills.

What You Bring.

  • Bachelor's degree required or equivalent experience in writing, education, or related fields.
  • Experience curating customer learning deliverables.
  • Experience working in a SaaS or healthcare technology environment.

Nice To Haves.

  • Learning management system experience.
  • Experience curating deliverables such as images, videos, simulations, and training courses.
  • Proficiency in project management tools and software.
  • Proficiency with Adobe creative suite products.
  • Deep understanding of the cardiac implantable electronic device space or other cardiovascular verticals.
  • Deep understanding of the Murj platform and underlying data structures.

What Success Looks Like (First 90 Days).

  • Independently assisting users with Product Education deliverables.
  • A strong understanding of the Murj platform and its expansive feature set.
  • Stewards product release cycles by leveraging project management tools and driving cross-functional alignment.
  • Core contributor to Murj's publication cycle, including drafting, reviewing, and providing feedback on deliverables.

Location and schedule.

This position offers a remote-friendly setup. Candidates must be available during core hours (8:00 a.m. to 5:00 p.m. local time) to serve our internal teams and clinical partners. Occasional evening hours-generally starting around 10:00 p.m. ET-will also be necessary to assist with evening product releases.

Travel expectations: 1-10%: Minimal to no travel; maybe a few meetings or events.

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