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Part-Time Evening Dispatcher (Remote)
Must Reside in Florida or AlabamaSchedule: Part-Time | Monday–Friday | 5:00 PM – 10:00 PM CSTJoin an Award-Winning TeamAt Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building a team of exceptional people.Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers-not just jobs.If you're an experienced dispatcher who thrives in a fast-paced environment and enjoys making an immediate impact, we'd love to hear from you.The OpportunityWe're looking for an experienced Part-Time Evening Dispatcher to support our service operations during our busiest evening hours.This position is ideal for someone who can confidently prioritize incoming service calls, make quick decisions, and ensure the right technician is dispatched to the right customer at the right time. You'll serve as a critical communication hub between our customers, technicians, and leadership team while helping deliver an outstanding customer experience.SchedulePart-Time5:00 PM – 10:00 PM CSTEvening ShiftRemote position for residents of Florida or AlabamaWhat You'll DoEvaluate incoming service calls and prioritize them based on urgency.Dispatch the appropriate technician using ServiceTitan.Communicate accurate job details and updates to field technicians.Monitor technician progress and adjust schedules as needed.Keep customers informed of technician arrival times and service updates.Document and manage service calls within ServiceTitan.Coordinate communication between Customer Service Representatives, technicians, and management.Maintain accurate dispatch records and notes.Participate in ongoing training and continuous improvement initiatives.What We're Looking ForRequired QualificationsMust reside in Florida or Alabama.Minimum 2 years of hands-on ServiceTitan experience.Minimum 2 years of home service dispatching experience.Strong verbal and written communication skills.Excellent organizational and multitasking abilities.High attention to detail.Ability to make sound decisions in a fast-paced environment.Ability to work independently with minimal supervision.Strong computer and technology skills.Equipment ProvidedCompany-issued laptop.Company-issued headset.Why Join Peaden?We believe our employees are our greatest investment. When you join Peaden, you'll become part of a team that values professionalism, accountability, and continuous growth.Benefits & PerksCompetitive pay based on experience.Weekly pay.Medical, Dental & Vision Insurance.Company-paid Life Insurance.Company-paid Long-Term Disability Insurance.401(k) with Company Match.Paid Time Off beginning your first day.Paid Holidays.Paid Parental Leave.Ongoing training and professional development.Supportive leadership and a collaborative team environment.Who Succeeds in This Role?The ideal candidate is someone who:Thrives in a fast-paced environment.Can confidently manage multiple priorities at once.Remains calm under pressure.Communicates professionally with customers and teammates.Takes ownership of their work.Enjoys solving problems and making quick, informed decisions.Build Your Career with PeadenThis is more than a part-time dispatch position-it's an opportunity to be part of an award-winning team that values your experience and the impact you make every day.If you're ready to bring your ServiceTitan expertise to a company that invests in its people, we encourage you to apply today.See What It's Like to Work at PeadenAt Peaden, we believe our people are what set us apart. Hear directly from our team members about our culture, career opportunities, and what it's like to build a future with Peaden.Watch our Careers Video: Employment OpportunityPeaden provides equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.Any conditional offer will be subject to background check, MVR, and drug screen. DFWP
Remote
Skills:
Communication Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Establish Priorities, Insurance, Laptop PC, Leadership, Life Insurance, Multitasking, On Site Support, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Team Player, Telephone Skills, Vision Plan, Writing Skills
Peaden Air Conditioning Plumbing and Electrical
