Member Support Representative – Part-Time

Job Description:

  • Serve as the first point of contact for inbound member inquiries
  • Document interactions and ongoing resolutions for seamless follow-up
  • Navigate FAQs, knowledge bases, and SOPs to resolve questions
  • Maintain accurate and complete member records
  • Perform real-time eligibility checks and provide benefits guidance
  • Answer questions about Telenutrition
  • Match members with dietitians and suitable appointment times
  • Troubleshoot platform, account, and basic technology issues
  • Manage inquiries regarding incentive offerings with internal teams and external vendors
  • Protect sensitive and protected information
  • Collaborate with peers, leaders, and internal groups to resolve complex problems
  • Maintain high QA scores, first-contact resolution, and schedule adherence

Requirements:

  • Reliable high-speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload
  • Prior remote experience (highly preferred): 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment
  • Ability to communicate complex information concisely in writing
  • Experience working with sensitive and protected information, including PII and PHI
  • Basic understanding of HIPAA
  • Completely private, secure, and quiet workspace
  • Availability Monday through Friday from 2–8:30 PM PST
  • Strong oral and written communication skills
  • Ability to navigate knowledge bases and multiple systems simultaneously
  • Experience solving complex problems requiring critical thinking and resource navigation
  • Ability to meet productivity, metric, and quality goals

Benefits:

  • Remote-first company
  • Flexible and remote location
  • Time off
  • $4k annual commission plan ($1k/quarter)
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