Library Assistant IV - User Accounts Coordinator

**Job Summary** The User Accounts Coordinator plays a key role in ensuring efficient daily operations and exceptional service within Access & Delivery Services. This position is responsible for supervising both student assistants and full-time staff, overseeing user account management processes, and maintaining accurate daily staffing schedules. The coordinator also serves as a supervisor on duty, ensuring that service points are covered, issues are promptly addressed, and workflows begin smoothly for the week. Schedule - Standard work hours are Monday-Friday from 7:00 AM to 4:00 PM. Hours may be adjusted seasonally during Finals Week and the Winter and Summer terms to align with changes in library operating hours. Primary Responsibilities: - Supervise, train, and evaluate student assistants and full-time Access & Delivery Services staff. - Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations. - Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution. - Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues. - Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed. - Handle Orion holds by reviewing, processing, and clearing library-related registration blocks in a timely manner. - Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions. - Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services. - Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling. - Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners. **Qualifications and Requirements** Minimum Education and Experience High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered**.** Preferred Education and Experience - Proven experience in customer service and library operations. - Strong leadership and supervisory skills. - Excellent communication and problem-solving abilities. - Familiarity with library databases and information technology. - Commitment to providing a welcoming and supportive environment for all library users. Other Qualifications To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. Physical Demands and Working Conditions - Must be capable of lifting, carrying, and managing materials weighing up to 15lbs. - Ability to stand or sit for prolonged periods while performing various tasks. **Pay and Benefits** Salary Range: $45,000

Back to blog

Other Jobs To Apply

Urgently Hiring: Call Center Rep - Work From Home

Clinical Educator - Clinical Nurse Educator at Everforth: 100% Remote (CA)

Hobby Lobby Customer Support Job From Home Remote – MySmartPros

Remote Customer Service Representative Needed: Earn 19 Per Hour

Amazon delivery driver job

**Experienced Night Shift Customer Support Specialist – Flexible Overnight Work-from-Home Opportunities at arenaflex**

urgent requirement work from home job all India service available packing work nail paint and perfume packing job

Prescription Data Entry Associate – Part-Time

Customer Service Agent - Remote Data Entry Agent – Full/Part Time

Flexionis Night Shift Jobs (Remote, Entry Level)

Remote Part-Time Data Entry Specialist Needed: Competitive Salary & Flexible Hours

Data Entry Analyst

Part-Time Remote Customer Support Representative – USA Remote Jobs

reputed company Work-From-Home Packing Products Opportunity

Remote Data Entry Clerk & Administrative Support Specialist – Flexible Hours, Growth Path, No Experience Required

SDR Team Manager

Business Development Manager - Workers Compensation Insurance

Online Portuguese Instructor (Remote)

Software Engineer - Canada (Visa Sponsorship Available)

Work From Home

Artist Booking & Tour Managment

Online Amazon Part Time Jobs WFH - (Actively Hiring)

2020 Non Phone Work From Home At ABC Company ( Work At Home )

amazon work from home $15+/ Hour (Sign on Bonus!)!

Security and Loss Prevention Expert, NA

Customer Service Representative (Remote - Must reside in Hawaii)

Test Administrator/Proctor

Call Center Specialist [Work From Home - Night Shift - Full Time]

Remote Data Entry

Netflix Customer Service Advisor (Remote)

College Students

Zeel Support Representative - Evening/Night Shift

Senior Consultant, Amazon Connect CX and Platform Specialist

reputed company Night Shift Jobs (Remote Entry Level) $30/Hour – Apply Now

Disney Remote Job (Data Entry, Entry Level) $70-80$/Year- E4S ? Vacancy Global

Pharmacy Technician- Part Time- Omnicare

Spanish Bilingual Remote Customer Service Representative

Part Time Customer Service Representative (Teleradiology Support)

Packing positions

Remote Travel Specialist (part time)

Weekend News Editor (Part-Time, Remote – Eastern Time)

Work From Home Customer Service Rep

reputed company Work-From-Home Packing Products Opportunity

Tech Sales Manager

Amazon Customer Service - Work From Home $16-$24/hr

Technical Support Specialist - Weekend Shifts (Remote in US)

Amazon Flex Delivery Driver

SF Case Manager Warren County

Administrative Assistant, Media - Focus Features [Remote]

Aetna Work From Home: Opinion Sharing & Data Entry Jobs