Internal Operations Coordinator – Overnight

Job Description:

  • Document escalations and report unresolved problems to the Call Center Supervisor and/or Field Supervisor
  • Notify area managers of issues caused by technology errors, dispatcher errors, or facility complaints
  • Take client calls and handle account issues when applicable
  • Monitor queue activity to ensure available agents are signed in and ready to take calls
  • Assist with monitoring, coaching, and development sessions, providing positive and constructive feedback
  • Monitor agents and provide training when appropriate
  • Monitor the designated email account
  • Send updated attendance notifications to the leadership team
  • Monitor the On-Call Supervisor phone as needed
  • Maintain discipline and order in the work environment
  • Solicit assistance from other departments when incoming call volume or hold times are high
  • Lead by example and demonstrate integrity

Requirements:

  • Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231
  • Medical Terminology: Some Knowledge
  • Communication Skills: Intermediate
  • High School or better
  • Minimum one-year Dispatcher experience
  • Must work Monday–Friday, 11:00p–7:30a

Benefits:

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