German-Speaking Written Customer Service Freelancer

Job Description:

  • Respond to customer inquiries by email and through Amazon
  • Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
  • Answer incoming calls and provide information about products
  • Coordinate with logistics and returns teams
  • Keep the ticketing system up to date and document inquiries
  • Contribute ideas for improving customer service
  • Support customers in using rowing machines, pedal exercisers, and other sports equipment

Requirements:

  • Native-level German, both written and spoken
  • Experience communicating with customers in writing
  • Ability to formulate messages confidently and accurately
  • Experience providing customer service through Amazon
  • Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
  • Telephone support experience
  • Friendly and patient manner in stressful situations
  • Experience working from home
  • Ability to structure your daily work independently and communicate proactively
  • Own laptop, USB headset, stable internet connection, and a quiet room for calls
  • Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week in summer, by agreement
  • Basic technical understanding of sports equipment is a plus

Benefits:

  • 100% remote work, regardless of where you live
  • No commute and no on-site attendance required
  • Small team with direct communication and short decision-making paths
  • Dedicated point of contact from day one
  • Comprehensive product training
  • Set service hours with no night shifts or weekend work
  • Timely payment in euros
  • Long-term collaboration
Back to blog

Other Jobs To Apply

Upto $200K/Year | Inpatient 7-On/7-Off | Dual-Certified PMHNP/FNP | Remote

Lead M&A Delivery

CAD Implementer (REMOTE-US)

Scientific Account Manager - Stem Cell Solutions- REMOTE

Regional Safety Leader - Remote Power & Energy

Sr. Program Manager (Healthcare)

Senior/Lead Software Engineer

Hubspot Marketing Consultant (Remote)- CONTRACT

Remote Sales Administrative Assistant

Remote eBay Expert

Electrical or Mechanical Commissioning Agent (Travel Required/Remote)

Senior Big Data Engineer: Snowflake + dbt (Remote)

Remote Senior Bioinformatics Manager, Genomics & Clinical

Business Process Analyst at General Dynamics: 100% Remote (LA)

Solution Architect – Agentic AI

NetSuite ARM Implementation Consultant - Senior Associate

PMT Engineer - Analytics and Automation

Payments & Product Partnerships Counsel, Americas

Financial Consultant I - Principal Connection

Dist Design Project Coord - Sr

Market Commentary Writer and Social Editor at Wealthfront: 100% Remote (San Francisco, CA, New York City, NY)

Global Total Rewards Lead

Remote Payroll Specialist | Flexible Hours & Growth

Entry-Level Auto Technician: Hands-On Tire & Maintenance

Senior Associate, Risk and Structuring Analytics

Services Project Coordinator

Software Developer/Senior Software Developer

Manager, Professional Services- Streaming Media

Varonis Careers - Technical Account Manager

Manager, Accounts Payable

Monday.com Consultant[remote]

Remote Electrical Engineer — Critical Power Systems

Platform Engineering & Reliability Specialist (Azure)

Remote Patient Scheduling Specialist (Part-Time, 20hrs/wk)

Remote Retirement Inside Sales Specialist

Remote SAP MM Consultant – Entry Level

Client Support Specialist - Greater Philadelphia, PA Area (REMOTE)

Customer Service Specialist I at Aon Plc: 100% Remote (Fort Washington, PA, US)

Services Project Coordinator

Appeals Nurse Consultant (Remote)

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Programmatic Solutions Manager, Uber Advertising

Manager, Flight Maintenance - Traveling

Customer Service / Pizza Maker (01068) 28803 Northwestern Hwy, Southfield, MI

Guidewire Architect - PC/CC/BC

Notary Stamp Order Online | West College Corner, IN

Senior Analyst, Program Cost Controls (Remote)

Sr. Tech Business Developer, Just Walk Out Technology by Amazon - AWS Solutions

Medical Consultant

SENIOR DIGITAL SALES EXECUTIVE (REMOTE/USA) - KSLA (GDM - GRAY MEDIA GROUP)