Fraud Servicing Specialist - Contact Center (Hybrid) - Starting at \$20.05/HR

About the position

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities

  • Perform investigation of potential fraud activity on existing credit card accounts.
  • Respond to inbound client inquiries and assist with specific service-related requests and concerns
  • Provide solutions to client issues through the usage of all available resources under limited supervision
  • Complete assigned tasks in an accurate and timely manner
  • Consistently achieve individual and team performance targets
  • Contact card members to verify charges and recent activity to identify any potential fraud
  • Ensure a positive customer experience while Determine specific verification procedures to be used in processing customer’s information
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Requirements

  • 1-3 years relevant experience
  • Minimum 1 year of customer service experience
  • Ability to process both inbound and outbound client calls
  • High attention to detail with the ability to interpret data and organize information
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
  • High School diploma or equivalent

Benefits

  • Day 1 Health Benefits!
  • State of the Art facility
  • Flexible Work Strategies
  • Collaborative team environment
  • 401(k) match
  • Tuition Reimbursement
  • Incredible opportunity for both career and personal growth!
  • medical, dental & vision coverage
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
Back to blog

Other Jobs To Apply

DC Warehouse Supervisor

Customer Chat Assistant - Easy Remote Jobs No Experience Required

Remote Hospice Triage RN - FT Baylor Shift (Sat, Sun & Monday)

Remote Appointment Setter

Warehouse Associate II (Part-Time)

Remote Entry-Level Virtual Data Entry Specialist

Data Entry - Typist Part-Time - Work

Warehouse Supervisor - Receiving and Inventory Lead - Southern Methodist Univ.

(Entry Level / No Experience) Data Entry Remote Jobs - Part Time

Housekeeping Attendant

Remote Customer Service Representative Needed: Earn 19 Per Hour

In House Sales Manager Remote HGV East

Remote Work From Home Data Entry Jobs $1400 Weekly

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Amazon Customer Service - Work From Home $16-$24/hr

Entry-Level Drilling Floorhand: Start Your Rig Career

Amazon Physical Stores Needs Amazon Hub Locker+ Customer Service

Watch Netflix (Tagger): $12-$46

Front Office Assistant

Amazon Picker Packer

Female VSL / On-Camera Video Creator for B2B Marketing Company

Warehouse Associate (PT or FT Available)

Amazon Customer Service Representative (Remote)

Remote Travel Agent (Flexible Schedule | Training Provided)

amazon flex $15+/ Hour (Sign on Bonus)!

Call Center Agent (PT or FT - 100% Work From Home)

Airport Cabin High Lift Driver - JFK

Part-Time Remote Transcription Jobs for Beginners

Amazon Delivery Driver

Administrative Assistant - Data Entry (Remote)

OR Terminal Cleaning Attendant / Environmental Services / FT / 2nd and 3rd Shift

Part-Time Amazon Bulk Delivery Driver – Riverside CA | Part Time

Watch Netflix (Tagger): $12-$46

Virtual Receptionist

Sr Program Manager, M&A People

Remote IPU Technician — Overnight Data Entry Pro

Work From Home Amazon Customer Service Job – Part-Time – No Experience Needed

Quality Assurance Engineer, Mechatronics & Sustainable Packaging

Nurse - Remote - LPN/LVN - Compact licensure required

Warehouse Receiving Dock Supervisor

Dallas Hiring:Part-Time Weekend Warehouse Package Handler

Corporate System Administrator

Cybersecurity - Entry Level Training Program

Entry‑Level Remote Live Chat Agent – No Experience Required, Earn Up to $35/hr, Strong Writing & Communication Skills

Entry-Level Customer Service Representative (Remote)

Sr. Technical Account Manager - Enterprise, Amazon Leo

Hybrid/Remote Cyber Security Specialist – Threat & IAM

WTX - FLOORHAND I

Customer Service Rep (100% Work From Home)

Rancho Cordova AWS Customer Support Associate(Full-time)-Amazon Web