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Customer Support Representative - Fully Remote (Full Time)
About the Role
This role focuses on delivering excellent support to clients across multiple departments. You'll handle a variety of tasks—from managing client inquiries to directing requests to the right teams, collecting payments, making outreach calls, and supporting new clients through the onboarding process.
You're expected to be proactive: notice when a client needs help, when a payment is about to fail, or when a follow-up is needed. In a single day, you might answer support tickets in the morning, make outreach calls after lunch, and help route a client to the right department before you finish.
This is not a sales role, and there's no commission. Success means doing right by the client—not hitting numbers.
What You'll Do
• Manage inbound support tickets and client requests. Respond quickly, resolve issues fully, and make people feel heard.• Direct client inquiries to the appropriate department, ensuring nothing gets stuck in the wrong inbox.• Handle payment follow-ups when a client's subscription lapses or a payment fails. This is usually a straightforward fix—expired card, timing issue—approached with warmth and flexibility, not pressure.• Make service-focused outreach calls to current and past clients. You're confirming they're in the right place, not chasing sales targets.• Support newly scheduled clients with confirmation calls or messages to reassure them ahead of their first interaction.• Occasionally work with the marketing team on lead support activities.• Attend quarterly in-person events (approximately one week every three months) as part of your working schedule.
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full-time, permanent
Skills/background needed
• Genuine interest in helping people—this shows in your tone from the start.• Ability to handle difficult conversations with kindness and honesty; you defuse rather than escalate.• Strong organizational skills to manage multiple client types and requests without dropping anything.• Comfortable learning new software tools quickly, including CRM systems and payment platforms.• Excellent written and spoken communication.• Experience in customer service, client-facing support, or a similar role is preferred, but we provide full training to the right person.• No prior experience with the specific industry is necessary.
Location
Open to applicants worldwide. Work from home, fully remote. Quarterly travel required for in-person events (approximately one week every three months).
Why Apply
You'll join a supportive remote team, receive full training on all tools and processes, and have the opportunity to grow with the organization as it expands. This is a stable, full-time remote position where your focus is on delivering great client service, not hitting sales targets.
Ready to get started? Submit your application below.
