Customer Success (CS) Technical Specialist - (AI and Cross Platform)

<p>Are you a problem-solver with a passion for innovative technology? Do you thrive in a customer-facing role and enjoy building strong relationships? If so, we have an exciting opportunity for you to join our team as a Customer Success Technical Specialist at IBM. In this role, you will be working with cutting-edge AI and cross-platform solutions, providing technical support and guidance to our clients to ensure their success and satisfaction. We are seeking a highly skilled and motivated individual who is dedicated to delivering exceptional customer service and has a strong understanding of AI and cross-platform technologies. If this sounds like you, we welcome you to apply and become a part of our dynamic and diverse team at IBM. Provide technical support and guidance to clients using IBM's cutting-edge AI and cross-platform solutions. Develop and maintain strong relationships with clients to ensure their success and satisfaction. Troubleshoot and resolve technical issues for clients in a timely and efficient manner. Collaborate with cross-functional teams to identify and implement solutions for clients. Continuously stay updated on the latest AI and cross-platform technologies to provide the best support to clients. Act as a liaison between clients and internal teams to effectively communicate client needs and feedback. Proactively identify opportunities to improve processes and enhance the customer experience. Conduct product demos and trainings for clients to help them maximize the use of IBM's solutions. Consistently deliver exceptional customer service and ensure high levels of customer satisfaction. Document and track customer interactions and resolutions in a timely and accurate manner. Act as a technical expert and provide guidance to colleagues and team members. Take ownership of client issues and follow through to resolution. Identify and escalate critical issues to appropriate teams and stakeholders. Participate in team meetings and contribute to the development of technical support strategies. Keep up with industry trends and competitor offerings to make recommendations for product improvements. Adhere to company policies and procedures and maintain confidentiality of client information. Continuously strive to improve technical skills and knowledge through training and self-learning.</p><p>IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

Back to blog

Other Jobs To Apply

DC Warehouse Supervisor

Customer Chat Assistant - Easy Remote Jobs No Experience Required

Remote Hospice Triage RN - FT Baylor Shift (Sat, Sun & Monday)

Remote Appointment Setter

Warehouse Associate II (Part-Time)

Remote Entry-Level Virtual Data Entry Specialist

Data Entry - Typist Part-Time - Work

Warehouse Supervisor - Receiving and Inventory Lead - Southern Methodist Univ.

(Entry Level / No Experience) Data Entry Remote Jobs - Part Time

Housekeeping Attendant

Remote Customer Service Representative Needed: Earn 19 Per Hour

In House Sales Manager Remote HGV East

Remote Work From Home Data Entry Jobs $1400 Weekly

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Amazon Customer Service - Work From Home $16-$24/hr

Entry-Level Drilling Floorhand: Start Your Rig Career

Amazon Physical Stores Needs Amazon Hub Locker+ Customer Service

Watch Netflix (Tagger): $12-$46

Front Office Assistant

Amazon Picker Packer

Female VSL / On-Camera Video Creator for B2B Marketing Company

Warehouse Associate (PT or FT Available)

Amazon Customer Service Representative (Remote)

Remote Travel Agent (Flexible Schedule | Training Provided)

amazon flex $15+/ Hour (Sign on Bonus)!

Call Center Agent (PT or FT - 100% Work From Home)

Airport Cabin High Lift Driver - JFK

Part-Time Remote Transcription Jobs for Beginners

Amazon Delivery Driver

Administrative Assistant - Data Entry (Remote)

OR Terminal Cleaning Attendant / Environmental Services / FT / 2nd and 3rd Shift

Part-Time Amazon Bulk Delivery Driver – Riverside CA | Part Time

Watch Netflix (Tagger): $12-$46

Virtual Receptionist

Sr Program Manager, M&A People

Remote IPU Technician — Overnight Data Entry Pro

Work From Home Amazon Customer Service Job – Part-Time – No Experience Needed

Quality Assurance Engineer, Mechatronics & Sustainable Packaging

Nurse - Remote - LPN/LVN - Compact licensure required

Warehouse Receiving Dock Supervisor

Dallas Hiring:Part-Time Weekend Warehouse Package Handler

Corporate System Administrator

Cybersecurity - Entry Level Training Program

Entry‑Level Remote Live Chat Agent – No Experience Required, Earn Up to $35/hr, Strong Writing & Communication Skills

Entry-Level Customer Service Representative (Remote)

Sr. Technical Account Manager - Enterprise, Amazon Leo

Hybrid/Remote Cyber Security Specialist – Threat & IAM

WTX - FLOORHAND I

Customer Service Rep (100% Work From Home)

Rancho Cordova AWS Customer Support Associate(Full-time)-Amazon Web