Customer Success (CS) Technical Specialist - (AI and Cross Platform)

<p>Are you a problem-solver with a passion for innovative technology? Do you thrive in a customer-facing role and enjoy building strong relationships? If so, we have an exciting opportunity for you to join our team as a Customer Success Technical Specialist at IBM. In this role, you will be working with cutting-edge AI and cross-platform solutions, providing technical support and guidance to our clients to ensure their success and satisfaction. We are seeking a highly skilled and motivated individual who is dedicated to delivering exceptional customer service and has a strong understanding of AI and cross-platform technologies. If this sounds like you, we welcome you to apply and become a part of our dynamic and diverse team at IBM. Provide technical support and guidance to clients using IBM's cutting-edge AI and cross-platform solutions. Develop and maintain strong relationships with clients to ensure their success and satisfaction. Troubleshoot and resolve technical issues for clients in a timely and efficient manner. Collaborate with cross-functional teams to identify and implement solutions for clients. Continuously stay updated on the latest AI and cross-platform technologies to provide the best support to clients. Act as a liaison between clients and internal teams to effectively communicate client needs and feedback. Proactively identify opportunities to improve processes and enhance the customer experience. Conduct product demos and trainings for clients to help them maximize the use of IBM's solutions. Consistently deliver exceptional customer service and ensure high levels of customer satisfaction. Document and track customer interactions and resolutions in a timely and accurate manner. Act as a technical expert and provide guidance to colleagues and team members. Take ownership of client issues and follow through to resolution. Identify and escalate critical issues to appropriate teams and stakeholders. Participate in team meetings and contribute to the development of technical support strategies. Keep up with industry trends and competitor offerings to make recommendations for product improvements. Adhere to company policies and procedures and maintain confidentiality of client information. Continuously strive to improve technical skills and knowledge through training and self-learning.</p><p>IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

Back to blog

Other Jobs To Apply

Amazon Delivery Driver

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

Film & TV Development & Production Internships: LA - Summer 2026

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Work From Home Remote Entry Level -Focus Group Position

Fulfillment Center Warehouse Associate

Robotics Warehouse Associate

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Amazon Warehouse

Sr. Operations Manager

Delivery Driver(06993) - 2753 W Washington

"Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Software Development Engineer III (ADBL189)

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

EHS Specialist

Sales Associate- Redding

Team Member

Remote Travel Specialist (part time)

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Healthcare Customer Service Representative

-Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Easy Remote Academic Transcription Jobs No Experience

Immediate Hiring: Virtual Scheduling Assistant-Entry Level

Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

Flight Monitor, Amazon - Prime Air

Amazon Prime Delivery Driver $18-$26/hr

Sr. Operations Manager

EHS Specialist

Warehouse Team Member

Warehouse Associate - $18.00/hour

Work From Home - Up to $750/ week

(Part Time) Data Entry - Remote Jobs

Part-Time Doorstep Trash Collection Specialist - Weekends

Front Desk Concierge (Part-Time / Weekend)

EHS Specialist

Area Manager, Early Career (2027) - AR, MS, OK, LA

Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

Amazon Customer Service Representative (Remote)

Remote Customer Service Specialist

Heavy Equipment Operator

Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

Remote Travel Booking Agent (Flexible Schedule)

Pathways Operations Manager Intern - Summer 2027 - Now Hiring

Supervisory Transportation Security Officer

Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome