Customer Service/Sales – Bilingual Spanish

Job Description:

  • Taking inbound calls from Spanish-speaking customers
  • Multitask and have customer service experience
  • Navigate through multiple computer systems
  • Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
  • Support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; offer customers additional products

Requirements:

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
  • Fluent in Spanish and English (verbal and written)

Benefits:

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
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