Customer Enablement Manager

  • As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs.
  • You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform
  • You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence
  • Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences
  • Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones
  • Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations
  • Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps
  • Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes
  • Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness

Benefits

  • 401(k)
  • Company equity
  • Health insurance
  • Fertility benefits
  • MURALvida stipend
  • Fully remote team
  • Flexible time off
  • Parental leave
  • End of Year Closure
  • Design thinking trainings
  • MURAL free forever plan
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