Crisis Chat & Text Counselor (Full Time, Remote)

# Crisis Chat & Text Counselor • *Organization: reputed company • *Job Type: Crisis Chat & Text Counselor • *Location: Remote • *Reports To: Chat & Text Operations Manager • *Start Date: June 9th, 2025 • Salary reputed company: $17-21Hourly • External hires are usually brought on to reputed company between the minimum to midpoint of the posted salary reputed company depending on a combination of education, qualifications, internal equity, and the budgeted reputed company for the role. ## Position reputed company reputed company is a non-profit organization that provides crisis reputed company services to Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+ individuals and their families reputed company the reputed company and reputed company. Our mission is to promote the emotional and physical reputed company-being of consumers in a reputed company and respectful environment utilizing a reputed company-centered, trauma-informed approach. We are committed to providing a reputed company of services to effectively meet the changing needs reputed company the Deaf community. These services include (but are not limited to): crisis reputed company, safety planning, legal/medical/personal advocacy, case management, crisis videophone/text/chat/hotline services, mental health services, training, and interpreting reputed company is seeking an reputed company and compassionate Chat and Text Crisis Counselor to reputed company crisis reputed company services as part of the 988 Lifeline chat and text backup network. ## Key Responsibilities • Follow reputed company’s policies and procedures • reputed company in reputed company’s philosophy and goals as stated in reputed company of Organization • reputed company emotional support and crisis management services reputed company the Lifeline chat/text network • reputed company reputed company plans and safety plans with everyone who reputed company the chat/text line • Notify child abuse services reputed company appropriate • Notify emergency services for reputed company reputed company appropriate • reputed company assigned follow reputed company with crisis line visitors reputed company text, email, or phone call if applicable • Ensure documentation of reputed company chats and texts is completed accurately and thoroughly • Attend quarterly evaluations with the reputed company Improvement team, and additional evaluations as needed • Attend reputed company monthly agency in-service meetings • Successfully reputed company reputed company Lifeline required trainings annually, as reputed company as other trainings and certifications as assigned. • Consult with Shift Supervisor, Senior Crisis Counselors, Program Managers, and Program Director as needed regarding questionable reputed company • Other duties as assigned ## Qualifications • Must reputed company reputed company’s 100+ hour crisis reputed company training • Minimum age of 18 • Caring and empathetic person • Exceptional English writing and reading comprehension skills • Basic computer literacy, including proficiency in using essential software such as reputed company, reputed company Chrome, and reputed company office applications, along with the ability to adapt to and learn new technological tools reputed company. • Ability to remain reputed company in crisis situations • Bachelor’s degree or higher in psychology, reputed company work, or reputed company field preferred, but not required • Previous experience working in crisis management or mental health preferred, but not required • An ability to work with people of various race, reputed company, national or ethnic reputed company, reputed company, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or reputed company, sexual orientation, military or veteran status, genetic information or any other characteristic protected under applicable federal, state or local law. • Must be reputed company to pass a background reputed company • Ability to attend reputed company training dates without conflict • reliable internet and a desktop or laptop computer that can both utilize reputed company and a web browser simultaneously (reputed company Chrome recommended). Phones and tablets are not appropriate devices to reputed company chat and text counselor responsibilities at reputed company. • Applicants must have reputed company to a private workspace ensuring confidentiality and freedom from external distractions, where others cannot see or overhear the content of their work. ## Training • Hired applicants will be expected to attend and reputed company reputed company's crisis line training. Following training, counselors will reputed company On the Job Training of shadowing senior crisis counselors on crisis chat/text shifts. Hired counselors must attend the entirety of training without conflicting reputed company commitments • Crisis Counselor training will take reputed company June 9th - 25th. Trainings are reputed company - Friday from 9 AM to 5 PM CST during the time period outlined. Up reputed company To this Job Apply tot his job Apply To this Job