Counselor, Administrative Referral

Job Description:

  • Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
  • Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
  • Provide members with immediate support, coaching and training based on identified needs.
  • Coordinate referrals to network providers and complete session authorizations.
  • Connect members with financial, legal, personal assistance and work-life resources.
  • Consult with Human Resources professionals and supervisory personnel regarding employee concerns and applicable HR practices and policies.
  • Make clinical determinations in accordance with company risk policies and member and organization interests.
  • Maintain timely, accurate and professional case-management documentation.
  • Research appropriate services, providers and resources.
  • Support colleagues with case management, case completion and follow-up.
  • Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
  • Perform other duties as assigned.

Requirements:

  • Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience.
  • At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
  • Strong assessment, triage, immediate-support, research and case management capabilities.
  • Knowledge of general Human Resources standards and practices.
  • Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
  • Understanding of HIPAA requirements and appropriate handling of PHI.
  • Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
  • Strong communication, consultation, organization, judgment and documentation skills.

Benefits:

    Back to blog

    Other Jobs To Apply

    Vice President of Operations - EMS Division (1153947)

    Remote Scrum Master: Agile Coach for Modernization Delivery

    Product Owner, Technical - AI Neobank

    Application Product Manager

    Technical Recruiter-Trainee (Volunteering Role -Unpaid Opportunity)

    Managing Director - Leadership & Assessment

    Senior Healthcare Recruiter - Remote

    HR Consultant - Remote (DC, Northern Virginia or Maryland)

    Rehab Staffing Coordinator at Fairview Health Services: 100% Remote (Shoreview, MN)

    Remote Customer Service - Benefits Specialist (50k-90k per year)

    Lead Compensation Analyst

    Manager, Performance and Test Engineering at BambooHR: 100% Remote (UT)

    HRIS Analyst, People Technology – Remote

    Marketing & Design Sourcer

    [Remote] Learning Development, Operations - Remote

    VP of Talent & People Operations

    Human Resource Specialist - Freelance AI Trainer Project

    People Operations Partner

    [Remote] Experienced Operations Recruiter - Remote

    Forensic Accountant, Manager/Partner

    Senior Analyst, Revenue Recovery

    Senior Technical SEO Manager

    Remote Entry-Level Bookkeeper (QuickBooks Train...

    Head of Finance: Strategic Treasury for Crypto Growth

    Remote Quantitative Analyst; Finance

    Senior Project Manager EPM (m/f/d) Project-based engagement

    Financial Advisor (Remote | )

    AU Mortgage Senior End-to-End Credit Analyst (WFH) | ZR_1327_JOB

    Salesforce Business Administrator - remote

    Senior Serverless Spark Migration Engineer

    Senior Tableau Developer (REMOTE)

    Digital Solutions Architect- GeoSCADA (Remote on W2)

    Remote Full-Stack Engineer (Web3-DeFi)

    Android Engineer Remote R

    Remote Shopify Web Developer

    Tier 3 Service Desk Technician

    Cybersecurity Advisor - IAM | Remote, TX, MO, KS, or OK

    Senior Azure Cloud Engineer — Remote, High-Impact Infra

    Backend PHP Developer - AWS / Serverless

    JavaScript Developer (mid) (Remote)

    Frontend Engineer Remote

    Software Engineer - Fully Remote | Up to $150/hr

    Customer Service Specialist (Hybrid or Remote)

    Part-Time Weekend Remote Customer Service Representative

    Travel Coordinator Work From Anywhere

    Remote Teleradiology Opportunity - Evening and Early Morning Shifts (4p-12a PST or 6p-2a PST)

    Data Entry Specialist for Copy and Paste

    Weekend IT Roles Remote | Flexible Home Based T…

    Remote Jobs for Beginners – No Experience Required | Apply Today

    WORK FROM HOME - Customer Service Representative - 40 hrs per week