Conseiller(ère) Online après-vente - Service Preparation Specialist H/F - Aix en Provence

Tesla Service Advisor

Tesla is looking for an online after-sales advisor to work on one of the most modern vehicle brands in the world. This position involves a high level of interaction with customers and colleagues. The candidate will need to possess strong technical knowledge and be able to provide high-quality customer service. This position is available in our Service Center. However, professional travel is expected, according to the requirements of the management. Are you interested in joining a top-tier service team and working on the latest innovations in electric vehicles? This position may be for you!

Responsibilities
  • Determine if customer issues can be resolved by phone; if necessary, escalate information to the pre-diagnosis team and mobile service team, and provide explanations to the customer
  • Interact with pre-diagnosis teams and follow up with customers as needed
  • Concisely record problems and information in the dealership management system
  • Answer customer phone calls and emails to manage their concerns with the highest level of attention and service
  • Call back missed contacts; send timely emails
  • Schedule appointments, confirm time and requests, regularly keep the customer informed if necessary
  • Know the relevant geographic area well, correctly estimate travel time and distance between different appointments
  • Initiate the request procedure for spare parts
  • Report customer problems when necessary
  • Ensure the regular progress of customer service advisors on the flow of clients, developments, new processes, etc.
  • Maintain relationships with field teams and the Service Center
  • Communicate the results obtained for KPIs to team leaders and stakeholders confidentially
Requirements
  • Understanding of basic automotive techniques related to vehicle repair and maintenance
  • Ability to follow oral and written instructions with attention to detail
  • Relevant experience in a customer-facing role delivering excellent service, preferably from a technical or automotive environment
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Proven ability to work and communicate effectively in a team-based environment and achieve a common goal
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
  • Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to establish and maintain cooperative working relationships
  • Conflict management skills - ability to address and defuse difficult conversations and customer conflict
  • Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Fluency in speaking/writing English
Back to blog

Other Jobs To Apply

Mothers Wanted – Women 21–39 With Prior Pregnancy (Paid $50K–$85K)

Program Manager, Client Operations

Amazon Work-From-Home Packing Products Opportunity

In-Home Product Tester – No Fees, No Experience, $25-$45/hr

Paid Product Tester

[Hiring] Freelance Writer @IAPWE

Earn Money Working from Home Packing Products

Urgently Hiring: Google Jobs No Experience WFH - Apply Now

**Part-Time Evening Data Entry Specialist – Flexible Remote Opportunity with blithequark**

Flexible Work From Home Jobs: Immediate Start, No Experience Needed

Remote Monitoring Specialist - Second Shift

Entry Level Work From Home Data Analyst Chat – Paying up to $33/hour in The Bronx, NY in Remote Job Team (job Id: 1680647238)

Apple At Home Careers - Data Entry Remote Jobs (Part-Time)

VIP Influencer Marketing Manager, SHEGLAM North America

Machine Operator x2

Beginner Level Chat Support (Remote / No Experience / Part Time)

Apple Home Advisor - [Part Time] Remote Jobs

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

female content creator

Part-Time Evening Data Entry Specialist

Remote IT Support Technician - Entry-Level, No Degree Needed

Personal Assistant - Remote

FULL TIME Overnight Work From Home | Quiet Environment | No Phone

amazon work from home $15+/ Hour (Sign on Bonus!)!

Call Center Agent (PT or FT - 100% Work From Home)

Amazon Night Shift Jobs (Remote, Entry Level) $30/Hour - Apply Now

Entry-Level Disney Remote Jobs – No Experience Required

Data Cleansing & Sorting Job – Remote

Remote Customer Service Specialist

Remote Technical Support Specialist - Entry Level, No Degree Required

Remote Tech Support Representative Entry Level Text Based Only No Degree Required

Miami Cabin Crew Opportunities (Dubai Based, Relocation Provided)

Data Entry Clerk Admin (Remote) Work From Home

Amazon Work From Home Careers, Amazon Remote Night Jobs @ Job8een ( Program Manager )

Chat Agent

[Work From Home] UPS Remote Jobs (Data Entry| Full Time) $260/Day

Amazon Customer Service - Work From Home $16-$35/hr

Movie Critic Volunteer for Diversity

Central Selling Specialist - Window Treatments (Remote) MT/PST

Flexionis Night Shift Jobs (Remote, Entry Level)

Head of Social Studies | January 27

amazon work from home $15+/ Hour (Sign on Bonus!)!

Entry-Level Remote Data Entry Specialist | No Experience Required - Flexible Hours & Training Provided at arenaflex

Amazon Customer Service - Work From Home $16-$24/hr

Careercusp | Online Virtual Assistant – No Experience/entry Level

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Online Virtual Assistant - Remote Position at The Elite Job

Indore|UB|InSA|30-June-26

Entry Level Graphic Designer

American Airline Jobs In Florida $26/Hour