Conseiller(ère) Online après-vente - Service Preparation Specialist H/F - Aix en Provence

Tesla Service Advisor

Tesla is looking for an online after-sales advisor to work on one of the most modern vehicle brands in the world. This position involves a high level of interaction with customers and colleagues. The candidate will need to possess strong technical knowledge and be able to provide high-quality customer service. This position is available in our Service Center. However, professional travel is expected, according to the requirements of the management. Are you interested in joining a top-tier service team and working on the latest innovations in electric vehicles? This position may be for you!

Responsibilities
  • Determine if customer issues can be resolved by phone; if necessary, escalate information to the pre-diagnosis team and mobile service team, and provide explanations to the customer
  • Interact with pre-diagnosis teams and follow up with customers as needed
  • Concisely record problems and information in the dealership management system
  • Answer customer phone calls and emails to manage their concerns with the highest level of attention and service
  • Call back missed contacts; send timely emails
  • Schedule appointments, confirm time and requests, regularly keep the customer informed if necessary
  • Know the relevant geographic area well, correctly estimate travel time and distance between different appointments
  • Initiate the request procedure for spare parts
  • Report customer problems when necessary
  • Ensure the regular progress of customer service advisors on the flow of clients, developments, new processes, etc.
  • Maintain relationships with field teams and the Service Center
  • Communicate the results obtained for KPIs to team leaders and stakeholders confidentially
Requirements
  • Understanding of basic automotive techniques related to vehicle repair and maintenance
  • Ability to follow oral and written instructions with attention to detail
  • Relevant experience in a customer-facing role delivering excellent service, preferably from a technical or automotive environment
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Proven ability to work and communicate effectively in a team-based environment and achieve a common goal
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
  • Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to establish and maintain cooperative working relationships
  • Conflict management skills - ability to address and defuse difficult conversations and customer conflict
  • Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Fluency in speaking/writing English
Back to blog

Other Jobs To Apply

Quantum Computing/Cryptography Engineer - II

Senior Director at General Electric - GE: 100% Remote (CA, MH, India, ENG, United Kingdom)

Boeing Virtual Information Session - Fall 2026 [Remote]

(#R-098370) R&D Co-Op | Johnson & Johnson | Handshake

Drive with DoorDash

Benefits Partner-Remote Eligible

Enterprise Account Executive - Workvivo

Creative Director, Copy (Brand Narratives)

REMOTE - Enterprise Engineer V - Datadog

Remote Front-End Developer (Angular 16+ | UI/UX + TD)

Publicity Coordinator, Theatrical & Awards (Contract)

Customer Service Rep (100% Work From Home)

Mid-Level Shopify Developer (Remote)

Software Engineer, Enterprise Zone (Backend & Full Stack) — Multiple Levels

Senior Gameplay Animator - Remote, World Class Motion Lead Job at Doist in New Y

Part-Time Shopify Data & PO Coordinator (Remote)

Architect Product Security

Remote SLAM & Real-Time 3D CV Engineer

TikTok Social Programming, Bleacher Report at Warner Bros. Discovery: 100% Remote (NY, GA)

Senior Pharmacy Technician - Call Center - Work From Home

Financial Solutions Advisor - Central OC

Key Account Distribution Leader - Grainger at 3M: 100% Remote (GA, SC, NC)

1LMX RMS Global Configuration Management Engineer - FULLTIME TELEWORK

Boeing Virtual Information Session - Fall 2026 [Remote]

Monday.com Administrator-100% Remote

Advisory Consultant - Economics

Advisory Consultant - Economics

Experience Design (XD) I, Product Design - Bank of America Experience Design

Payroll Implementation Germany Full-time $82,000 - $92,000 USD

Technical Leader (Remote)

Smartsheet Expert for Integrated Project Planning

Pinterest collage maker $60 budget

Readiness Program Manager

Readiness Program Manager

Inside Sales Representative (Remote - Central Region)

Webflow Expert Needed to Finish Website and Build Stripe-to-Dropbox Customer Workflow

Creative Director, Partnerships & Collectibles Job at Crocs, Inc. in broomfield

Inside Sales Lead-Lathrop

Environmental Standards Expert - Climate

Conseiller(ère) Online après-vente - Service Preparation Specialist H/F - Aix en Provence

Senior Palantir

SE Region for CDL A Drivers. Top 50% Avg. $81,172

S.V.P. International LFO

S.V.P. International LFO

IT Philippines Full-time $10,000 - $12,000 USD

Intern, Applied Technologies (Summer 2027) [Remote]

Private - Web Site Testing

Global Indirect Tax Manager at Reddit, Inc: 100% Remote (US)

Data Analyst - Report Writer III at PROLIM: 100% Remote (US)

Freelance Senior Reddit Specialist at Orchestra Communications: 100% Remote (New York, NY, Washington, DC, Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, Los Angeles, US)