Client Experience Representative - Overnight

About the position

GSVS is seeking a professional, client-focused team member to represent the hospital during overnight hours. This role requires someone who takes pride in staying productive, proactive, and engaged throughout their shift. The ideal candidate is adaptable, maintains professionalism during both busy and quiet times, and ensures hospital protocols and policies are followed—delivering exceptional client care and teamwork in our dynamic emergency environment. GSVS is a premier multispecialty veterinary practice, committed to the highest standards of patient care and client service. We offer a collaborative, growth-oriented environment where excellence is recognized and rewarded.

Responsibilities

  • Greet clients with professionalism, warmth, and empathy
  • Actively listen to client concerns, acknowledge their needs, and provide compassionate support
  • Facilitate smooth check-in and check-out processes
  • Book appointments with attention to detail and efficiency
  • Process payments and discuss financial matters with clarity, sensitivity, and respect
  • Serve as a liaison between clients and clinical staff, ensuring seamless communication
  • Contribute to a positive, team-focused environment

Requirements

  • 2+ years of high-level customer service experience REQUIRED (veterinary or medical setting)
  • Demonstrated ability to deliver gold-standard service in a fast-paced environment
  • Exceptional communication, active listening, and interpersonal skills
  • Compassionate, client-focused, and solutions-oriented
  • Professional in appearance, demeanor, and work ethic
  • Discreet, honest, and committed to confidentiality
  • Eager to collaborate, learn, and grow within a supportive team
  • Self-motivated
  • Applicants must be authorized to work in the U.S.
  • All current positions require the ability to speak, read, and write English proficiently.

Nice-to-haves

  • Additional fluency in other languages is preferred but not required.

Benefits

  • Competitive salary based on your level of experience
  • Health, dental, and vision insurance, with HSA option- some plans paid 100%
  • Maternity/Paternity leave
  • Retirement Plan - 401K with employer match
  • Employee Referral Bonus
  • Paid Time off
  • Mental health support with Talkspace
  • Uniforms provided
  • Pet discount for medical care
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