Call Center LPN – CareMount Clinical Team – Remote

2373091 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Call Center LPN serves as an extension of the CareMount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries. Be part of a healthcare team where technology, people, and action come together to make a difference every day. At CareMount, you'll work alongside dedicated clinicians and support teams to deliver high-quality patient care, improve healthcare access, and positively impact the lives of the patients and communities we serve. Work Schedule

  • Full-time position
  • Monday through Friday
  • Hours: 8:00 AM - 5:30 PM EST
  • Schedule may vary based on business needs
  • Observes the UnitedHealth Group (UHG) Federal Holiday Schedule
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:
  • Manage and prioritize clinical requests received through EPIC in-basket messages
  • Provide clinical support and patient education within scope of practice
  • Assist patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions
  • Document all interactions accurately and timely within EPIC
  • Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader
  • Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements
  • Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business
  • 2+ years of clinical nursing experience, primary care setting preferred
  • Proven solid clinical assessment, communication, and customer service skills
  • Proven ability to work in a fast-paced, high-volume call center environment
Preferred Qualifications:
  • New York LPN licensure
  • Experience with EPIC electronic health records
  • Telephone triage, ambulatory care, primary care, pediatric, or women's health experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Back to blog

Other Jobs To Apply

Quantum Computing/Cryptography Engineer - II

Senior Director at General Electric - GE: 100% Remote (CA, MH, India, ENG, United Kingdom)

Boeing Virtual Information Session - Fall 2026 [Remote]

(#R-098370) R&D Co-Op | Johnson & Johnson | Handshake

Drive with DoorDash

Benefits Partner-Remote Eligible

Enterprise Account Executive - Workvivo

Creative Director, Copy (Brand Narratives)

REMOTE - Enterprise Engineer V - Datadog

Remote Front-End Developer (Angular 16+ | UI/UX + TD)

Publicity Coordinator, Theatrical & Awards (Contract)

Customer Service Rep (100% Work From Home)

Mid-Level Shopify Developer (Remote)

Software Engineer, Enterprise Zone (Backend & Full Stack) — Multiple Levels

Senior Gameplay Animator - Remote, World Class Motion Lead Job at Doist in New Y

Part-Time Shopify Data & PO Coordinator (Remote)

Architect Product Security

Remote SLAM & Real-Time 3D CV Engineer

TikTok Social Programming, Bleacher Report at Warner Bros. Discovery: 100% Remote (NY, GA)

Senior Pharmacy Technician - Call Center - Work From Home

Financial Solutions Advisor - Central OC

Key Account Distribution Leader - Grainger at 3M: 100% Remote (GA, SC, NC)

1LMX RMS Global Configuration Management Engineer - FULLTIME TELEWORK

Boeing Virtual Information Session - Fall 2026 [Remote]

Monday.com Administrator-100% Remote

Advisory Consultant - Economics

Advisory Consultant - Economics

Experience Design (XD) I, Product Design - Bank of America Experience Design

Payroll Implementation Germany Full-time $82,000 - $92,000 USD

Technical Leader (Remote)

Smartsheet Expert for Integrated Project Planning

Pinterest collage maker $60 budget

Readiness Program Manager

Readiness Program Manager

Inside Sales Representative (Remote - Central Region)

Webflow Expert Needed to Finish Website and Build Stripe-to-Dropbox Customer Workflow

Creative Director, Partnerships & Collectibles Job at Crocs, Inc. in broomfield

Inside Sales Lead-Lathrop

Environmental Standards Expert - Climate

Conseiller(ère) Online après-vente - Service Preparation Specialist H/F - Aix en Provence

Senior Palantir

SE Region for CDL A Drivers. Top 50% Avg. $81,172

S.V.P. International LFO

S.V.P. International LFO

IT Philippines Full-time $10,000 - $12,000 USD

Intern, Applied Technologies (Summer 2027) [Remote]

Private - Web Site Testing

Global Indirect Tax Manager at Reddit, Inc: 100% Remote (US)

Data Analyst - Report Writer III at PROLIM: 100% Remote (US)

Freelance Senior Reddit Specialist at Orchestra Communications: 100% Remote (New York, NY, Washington, DC, Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, Los Angeles, US)