Call Center at FalconTek: 100% Remote (Los Angeles, CA, Long Beach)

Call Center - Remote

Requisition ID: 1059

Salary: $20.21 Hourly

This is a Patient Services Representative role supporting Veterans Affairs.

This is a long-term stable opportunity with the potential to transition to a government employee.

FalconTek is a GovCon solutions and services provider that supports federal agencies, state governments, and commercial companies. FalconTek has provided support around the globe on mission critical programs since 2008. We rapidly deploy personnel in support of technical, professional, and medical projects.

You MUST have a REAL ID or Valid Passport.

You MUST live in Los Angeles or Long Beach area

Pay Rate: $20.21 per hour + $5.09 per hour to utilize for Health & Wellness or Cash in Lieu

Address: Remote

Schedule:

Monday - Friday (6:30am - 3pm)

Monday - Friday (8am - 4:30pm)

Monday - Friday (9am - 5:30pm)

Start Date:

Fingerprinting and a government background investigation will be conducted.

The anticipated timeline to start is 45 days.

Background Screening/ Check/ Investigation:

Successful Completion of a Background Screening/ Check/ Investigation will/may be required as a condition of hire.

Job Description:

Medical Support:

Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines.

Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility.

Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts.

Community Care:

Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), schedule/reschedule appointments with community providers and enter appointment provider, date, and time information.

Follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and request medical records.

Requirements:

Must possess the ability to communicate effectively and professionally interdisciplinary team members and to provide optimal customer service to both internal and external customers.

Must be proficient in spoken and written English.

Must be a citizen of the United States

Must have the following experience or education (or combination of both) to meet minimum qualifications for employment:

Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position

One year above high school

Experience/Education combination:

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.

Average 40 wpm, as data entry is a main responsibility of this position.

Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting.

Basic knowledge of the functionality of the computerized patient record.

Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Back to blog

Other Jobs To Apply

Amazon Delivery Driver

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

Film & TV Development & Production Internships: LA - Summer 2026

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Work From Home Remote Entry Level -Focus Group Position

Fulfillment Center Warehouse Associate

Robotics Warehouse Associate

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Amazon Warehouse

Sr. Operations Manager

Delivery Driver(06993) - 2753 W Washington

"Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Software Development Engineer III (ADBL189)

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

EHS Specialist

Sales Associate- Redding

Team Member

Remote Travel Specialist (part time)

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Healthcare Customer Service Representative

-Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Easy Remote Academic Transcription Jobs No Experience

Immediate Hiring: Virtual Scheduling Assistant-Entry Level

Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

Flight Monitor, Amazon - Prime Air

Amazon Prime Delivery Driver $18-$26/hr

Sr. Operations Manager

EHS Specialist

Warehouse Team Member

Warehouse Associate - $18.00/hour

Work From Home - Up to $750/ week

(Part Time) Data Entry - Remote Jobs

Part-Time Doorstep Trash Collection Specialist - Weekends

Front Desk Concierge (Part-Time / Weekend)

EHS Specialist

Area Manager, Early Career (2027) - AR, MS, OK, LA

Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

Amazon Customer Service Representative (Remote)

Remote Customer Service Specialist

Heavy Equipment Operator

Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

Remote Travel Booking Agent (Flexible Schedule)

Pathways Operations Manager Intern - Summer 2027 - Now Hiring

Supervisory Transportation Security Officer

Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome