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[Work From Home] Help Desk Technician - 3rd Shift

No experience needed! We offer full training for our new Help Desk Technician - 3rd Shift! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

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Overview We are seeking a dedicated and skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to end-users, ensuring that all IT-related issues are resolved efficiently. This role requires strong communication skills and the ability to analyze problems effectively while managing various computer systems and networks. Responsibilities: ÃÂ· Provide excellent customer service to our clients and partners ÃÂ· Ability to manage multiple clients and projects simultaneously ÃÂ· Ability to work in a fast-paced environment addressing issues escalated by both phone and ticketing system ÃÂ· Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software ÃÂ· Setup of desktop and laptop computers ÃÂ· Understanding of IT security and ability to identify and escalate policy violations ÃÂ· Contribute to company knowledge base and continually work to keep documentation up to date ÃÂ· Managed Service Operations: o Monitoring and responding to SIEM and Office 365 Security Alerts o Monitoring and responding to NOC alerts Ãâ¢ All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Requirements: Ãâ¢ reputed company Azure, Entra, O365 administration Ãâ¢ Experience with the following manufactures networking equipment, including reputed company, reputed company, reputed company, Ruckus, required Ãâ¢ Experience with reputed company Server 2016+ deployment, migration, and management required Ãâ¢ Experience with virtualization technologies VMWare and Hyper-V desired Ãâ¢ Previous job experience with project and vendor management desired. Ãâ¢ PCI experience desired Ãâ¢ Must be able to work a flexible schedule Ãâ¢ Must be able to work flexible hours Technical Experience: Ãâ¢ Experience with all Windows Desktop OS required Ãâ¢ Experience with Hosted Exchange required Ãâ¢ Experience with reputed company productivity applications required Ãâ¢ Experience with reputed company Server 2008+ desired Ãâ¢ Familiarity with reputed company firewalls, reputed company/reputed company/reputed company, managed switches desired Education: Ãâ¢ Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Ãâ¢ Certifications preferred Ãâ¢ A+, Network+, Security+ Ãâ¢ reputed company 365 and Azure Ãâ¢ This job description is an overview of the responsibilities for this position. However, responsibilities are subject to change. CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you need assistance with our application, please contact the Human Resources Department at 401-385-9966. Job Type: Full-time Pay: $24.00 - $28.85 per hour Expected hours: 40 per week Benefits: Ãâ¢ 401(k) Ãâ¢ 401(k) matching Ãâ¢ Dental insurance Ãâ¢ Health insurance Ãâ¢ Life insurance Ãâ¢ Paid time off Ãâ¢ Parental leave Ãâ¢ Professional development assistance Ãâ¢ Referral program Ãâ¢ Vision insurance Schedule: Ãâ¢ 8 hour shift Ãâ¢ Evening shift Ãâ¢ Night shift Ãâ¢ Weekdays Ãâ¢ Weekends as needed Application Question(s): Ãâ¢ Do you have experience setting up the following manufacturers networking equipment including reputed company, reputed company, reputed company, Ruckus? If so, how long and please explain. Experience: Ãâ¢ Help desk: 1 year (Required) Work Location: Remote Apply Job!

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