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Sr. Staffing Administrator, Workforce Staffing
DESCRIPTIONAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.The Workforce Staffing (WFS) team is looking for a non-exempt Sr. Staffing Administrator. The Sr. Staffing Administrators are the primary candidate facing members of our field teams, serving in both executional and decision making roles. Sr. Staffing Administrators will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, you will support staffing project initiatives, daily assignments, and general task completion. In this multi-purpose role; you will execute candidate engagement and optimization for a defined geography (node). The Sr. Staffing Administrator will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand plans for multiple sites across the node, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will work with a team of Sr. Staffing Administrators who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings. We roll up our sleeves, work hard, have fun and make history!Key job responsibilities• Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time. Completes post-event audit of event and communicates event metrics to staffing leadership• Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders• Ensures 100% compliance for work authorization documentation for associates• Consults with applicants on the best match for their desired position and available opportunities in the area• Guides applicants through the hiring process in accordance with Amazon’s policies and procedures• Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo• Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE• Initiates Candidate onboarding and matching them to the proper requisition• Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having technology issues, or assistance with any other concerns• Partners with Staffing Manager to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions• Contacts candidates with cleared contingencies in order to eliminate risk of not meeting labor orders• Ensures all documents are scanned into the digital file management system• Trains Sr. Staffing Administrators, Staffing Administrators, and Staffing Ambassadors on best practices and ensure standard work is followed• Maintains confidentially on candidate sensitive topics.• Tracks and maintains statistics on effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners• Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Transports NHE supplies and materials to/from off-site hiring events• Sr. Staffing Administrators are required to work a flexible schedule. This means a varying shifts to include evenings and weekends in multiple sites. Overtime may also be required to support the needs of the business• Local travel up to 75% required• National travel up to 10% of the timeA day in the lifeVery customer service focused role with virtual and in person interactions.About the teamWorking closely with individuals in your local city, Western Canada, and the entire country - both in person and virtually. BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or experience in a professional field or military- 2+ years’ experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.- Intermediate to advanced level proficiency with Microsoft Office (Word, Excel, PowerPoint) required as well as tech understanding of other QUALIFICATIONS- 3+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field, with a minimum of one-year experience in HR/staffing.- Experience with Applicant Tracking Systems or other tracking and reporting systems.- Exceptionally strong interpersonal verbal/written skills.- Ability to work with very diverse groups of people at all levels of authority.- Flexibility and adaptability in dealing with rapidly changing priorities and demands, including daily work location and business line support.- Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges. This position must function in this environment on a daily basis and react quickly to meet pressing needs.- Must be analytical, have strong initiative and the ability to work independently with minimal direction/supervision.- Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail.- Bilingual written/speaking is desirable.- Technical coding skills is a plus!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary for this position ranges from $44,200/year up to $73,900/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
