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Sr. Digital Products & Innovation Analyst
Job Brief
DHL eCommerce ships millions of packages every year. Come help us design, shape and advance the APIs and digital products that enable internet commerce. The Digital Product Innovation team is responsible for developing and executing the product strategy.
At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.
Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
JOB SUMMARY:
DHL eCommerce ships millions of packages every year. Come help us design, shape and advance the APIs and digital products that enable internet commerce. The Digital Product Innovation team is responsible for developing and executing the product strategy for DHL eCommerce Americas through best-in-class digital customer apps including APIs, web applications and other digital touchpoints.
The ideal candidate is highly analytical and detail-oriented, can communicate effectively, wants to learn, and understand the complexities of the e-commerce and logistics industries, and is able to effectively prioritize and advocate for changes that benefit DHL, our customers, and our partners.
ESSENTIAL DUTIES & RESPONSIBILITIES:
As a Senior Product Analyst on our Digital Products and Innovation team, you will:
- Develop a strong understanding of customers, business objectives, products, and industry trends to drive customer-centric solutions and product innovation.
- Lead requirements gathering, analysis, and solution design, translating business needs into user stories, process flows, acceptance criteria, and functional specifications.
- Partner with Product, Engineering, Operations, and Customer Service teams to define, prioritize, and deliver product enhancements, API capabilities, and new digital offerings.
- Analyze customer and product data to generate insights, measure performance, identify opportunities, and support data-driven decisions.
- Support API and integration initiatives, supporting customers and partners throughout onboarding, implementation, upgrades, and ongoing adoption of DHL digital products.
- Plan and execute User Acceptance Testing (UAT) to ensure solutions meet business requirements and deliver exceptional customer experience.
- Maintain and enhance products, API, and business documentation, ensuring technical resources are accurate, accessible, and easy to use.
- Facilitate stakeholder workshops, drive alignment across cross-functional teams, and manage risks, dependencies, and delivery outcomes.
- Independently lead digital products and initiatives through ideation, design, implementation, and go-live, balancing customer needs, business value, and technical feasibility.
- Provide strong customer-centric perspectives backed by sound technical understanding and insights.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree or equivalent work experience
- 6+ years of experience in the areas of e-commerce, product management, technology, or a related field.
- Experience in logistics, transportation, 3PL, or e-commerce environments preferred.
REQUIREMENTS/SKILLS:
- Strong interpersonal skills, ability to pitch ideas and convincing arguments
- Strong analytical skills, ability to structure and break down complex problems into manageable parts, identify required analysis, and develop and drive concrete recommendations
- Entrepreneurial spirit, able to effectively prioritize opportunities and take initiative
- Empathetic to the needs of our customers and partners
- Strong leadership skills, able to align diverse stakeholders on a shared vision and drive it to completion.
- Strong written, verbal, and presentation skills, with the ability to translate complex concepts for technical and business audiences.
- Proven ability to lead and collaborate across cross-functional teams.
- Strong analytical, problem-solving, and stakeholder management skills.
- Proficiency with Agile tools such as Jira, Confluence, Trello, and Asana.
- Experience with data analysis and visualization tools (e.g., Elastic, Kibana, Grafana).
- Experience with API testing and troubleshooting tools such as Postman.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
- Strong knowledge of REST APIs, RESTful design principles, and systems integrations.
PHYSICAL DEMANDS:
- Regular sitting at workstation for 25 – 75% of the work shift
- Frequent standing and walking
As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
- Competitive Pay
- Bonus Programs
- Retirement Savings - 401k with company match
- Medical, Dental, Vision, Well-being programs
- FSA/HSA availability
- Tuition Reimbursement
- Paid Time Off including vacation and sick time
- Company Paid Holidays and Floating Holidays
- Paid Parental Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Short Term and Long-Term Disability
- Life Insurance
Annual Salary per location is listed below:
$74,026-$98,700=AL, AR, AZ, ID, IN, ME, MO, MS, NE, NH, NM, OH, OK, SC, TN, WV
$81,450-$108,600=CO, CT, DC, FL, GA, IA, KS, KY, MI, MN, NC, NV, OR, PA, TX, UT, VA, WI
$85,125-$113,500=DE, IL, MD, RI, WA
$88,800-$118,400=CA, MA, NJ, NY
This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Equal Opportunity Employer - Veterans/Disability
