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Social Media Content Moderator

Location: Tulsa, OK

Employment Type: Full-time, $17.50/hr

Supporting: Content Moderation

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations
Become and remain knowledgeable about online community standards
Interpret and apply complex policies and guidelines to content
Review the reported content within agreed turnaround times and standards of quality
Escalate issues outside of the company policy

What'll Set You Up for Success

Required

High school diploma or GED
Strong computer navigational skills
Interpret and apply complex polices and guidelines to content
Become and remain knowledgeable about online community standards
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Ability to handle viewing graphic and potentially disturbing content
Ability to react quickly and effectively with high attention to detail and fast learning ability
Review the reported content within agreed turnaround times and standards of quality
High level engagement
Possess a high level of professionalism
Good understanding of social media pop culture
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6+ months
Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Tulsa, Oklahoma.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer

Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Complimentary coffee and snack bar
Free gym access
24/7 onsite security
Free parking
Dedicated yoga room
Employee wellness program
ATM and banking access onsite
Designated smoking area
Breakroom with shuffleboard, air hockey, and more