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Senior Product Manager, Trust & Safety, Integrity and Fraud
About the Team
Our Trust & Safety, Integrity and Fraud Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle complex challenges, from preventing fraud and ATO to ensuring authenticity, to building regulatory compliance capabilities, all while balancing risk mitigation and providing a seamless user experience. Our team partners closely with cross-functional groups, including Engineering, Data Science, Compliance, and Risk Operations, to drive strategic initiatives that protect our business while fostering growth.
About the RoleThe DoorDash marketplace is expanding rapidly beyond just restaurants as we become “your door to more." As we add new products, geographies, ways for Dashers to earn, as well as use cases to help consumers save time, we’re expanding and enhancing our fraud capabilities to be best in the industry at keeping our platform safe and trustworthy. We strongly believe that trust is the most important attribute of an online marketplace, and the team ensures that we maintain this trust.
We’re looking for a Senior Product Manager that will lead dedicated cross-functional teams to solve complex challenges that impact Consumers, Dashers and Merchants and touch every corner of our business - from new user onboarding, to the in-app dashing experience, to the products and services being created that our users can’t find anywhere else. We are looking to hire for a few roles, so you’ll either lead a vertical fraud team protecting Consumers or lead a horizontal fraud platform team focused on building our Risk Engine, Data Signals Intelligence and Automation / Anomaly Detection capabilities. The Fraud team is in hyper growth in terms of its size and impact and offers a unique opportunity to set and execute on a vision that will shape the future of DoorDash.
You’re excited about this opportunity because you will…- Set the vision and long-term product strategy for one of our vertical fraud teams or our horizontal platform fraud team.
- Develop and execute a customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering all while balancing business needs.
- Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of our users
- Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.
- Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and to create product insights.
- Establish business cases and projected return on investment to identify and prioritize opportunities
- Partner with Finance and Business Leaders to manage the impact on the profitability of the overall business.
- 5+ years of product management experience in the tech industry
- 3 or more years of experience across Integrity/Trust & Safety/Fraud
- Experience defining strategic vision and tactical execution in a given product area
- Experience in iterative, agile software delivery, short release cycles
- Focus and thoughtfulness on data and analytics to solve problems and experience achieving results through continuous improvement
- Experience in effectively working with multiple teams for collaboration and company-wide project delivery
- Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions
- Time management skills and ability to prioritize independently
- Bachelor or Master's degree in Computer Science or data-related domain
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
