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Senior Developer - Voice AI

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2>United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Job overview and responsibilitiesWe are seeking a highly skilled Senior Developer with strong hands-on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high-quality delivery and support.Our Vision:You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.<ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Write clean, maintainable, and well-documented code in Python, TypeScript, and .NET/C#</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patterns</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Collaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Participate in full development life cycle including requirements analysis and design using Agile methodologies</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Serve as technical expert on AI automation development projects</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Write technical specifications based on conceptual design and stated business requirements</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Support, maintain, and document AI agent functionality and automation workflows</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Identify and evaluate new AI technologies and frameworks for implementation</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Analyze code to find causes of errors and revise programs as needed</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Participate in software design meetings and analyze user needs to determine technical requirements</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Collaborate with cross-functional teams consisting of employees and vendor contractors in planning and execution</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Collaborate with end users to prototype, refine, test, and debug AI agents to meet customer experience needs</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Ensure adherence to code quality standards, security protocols, and responsible AI principles</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Leverage cloud technologies (AWS preferred) to build and deploy AI solutions at scale</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Contribute to architectural decisions and best practices for AI agent development</li></ul><h2>Qualifications</h2>What’s needed to succeed (Minimum Qualifications):<ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Bachelor's degree </li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Computer Science, Engineering, Information Systems or related field preferred</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">3+ years of experience in software design and development</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Strong proficiency in Python programming</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Experience with TypeScript and .NET/C# development</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Knowledge of Object-Oriented systems design and Application Development</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Experience implementing AWS technologies</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Strong knowledge of API development and integration</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Experience with Cloud Automation Development Tools</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Knowledge of SQL, NoSQL databases and Design Patterns</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Must be legally authorized to work in the United States for any employer without sponsorship</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Successful completion of interview required to meet job qualification</li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;">Reliable, punctual attendance is an essential function of the position </li></ul>What will help you propel from the pack (Preferred Qualifications):<ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">2+ years of experience building AI agents, conversational AI, or voice automation solutions</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Hands-on experience with LangChain, LangGraph, or similar agent development frameworks</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Experience with Generative AI, Large Language Models (LLMs), and prompt engineering</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Knowledge of retrieval-augmented generation (RAG) patterns and vector databases</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Experience with AWS services including Lambda, Step Functions, API Gateway, S3, DynamoDB, ECS, EC2, CloudWatch, Vector Databases</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Experience with event-driven architectures and asynchronous processing</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Knowledge of DevOps, CI/CD pipelines, automation, and infrastructure as code</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Experience with A/B testing and experimentation frameworks</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Understanding of responsible AI principles and AI governance</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Experience in enterprise-scale applications</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Airlines or travel industry experience is a plus</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Experience with contact center or customer service technology platforms</li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Familiarity with Agile/Scrum methodologies</li></ul> The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a>

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