Senior Customer Service Representative, Patient Scheduling

Job Description:

  • Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems
  • Work with Nurse Managers/Supervisors, field staff, and patients to schedule home infusion visits within a region of branches
  • Complete nurse assignments for patients and reschedule visits based on patient availability
  • Staff new patients with appropriate nurses and monitor patient appointments for accuracy
  • Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments
  • Communicate with staff, departments, and prescribers via fax, email, instant messaging, and phone
  • Monitor personal email and nursing mailboxes and prioritize follow-up work
  • Manipulate multiple Excel documents to determine required tasks and urgency
  • Respond to inquiries from patients, field staff, and departments regarding nursing and patient referrals and schedules
  • Investigate and research issues and provide resolutions
  • Take initiative in problem solving, multitasking, and critical thinking
  • Enter data accurately and promptly in appropriate systems

Requirements:

  • High School education or GED required
  • 5+ years of relevant Customer Service experience
  • High proficiency and regular use of Excel and Outlook required
  • Pro-active work ethic with ability to be managed/trained virtually
  • Detail orientation
  • Excellent written and oral professional communication skills
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions
  • Candidate must be located within 50 miles of the New Orleans, LA, branch location
  • Home internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits:

  • Fully remote work arrangement
  • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload required for home working
  • Equal employment opportunity consideration
  • Reasonable accommodation support for the online application process
  • Tobacco/nicotine cessation program eligibility where applicable
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