Senior Business Performance Lead, Scheduling

Acuity Scheduling, a Squarespace company, helps appointment-based businesses take back their time, giving clients a seamless way to book appointments while removing the administrative burden that gets in the way of the work that matters. We're looking for a Senior Manager, Business Performance to be the business driver behind our scheduling product's growth story.

This is a role for a strategic thinker with enough technical and data fluency to be self-sufficient. You'll define what should be measured, and shape the KPIs that reflect real business health. You'll work across finance, product, marketing, and data and insights to get the story in shape. You won't be working in raw data tables, but you will be the primary voice driving our analytics and data engineering teams to build what the business actually needs to answer its most important questions.

This role reports to the Product Director of Acuity Scheduling and is based at our New York City headquarters or remote.

You'll Get To...
  • Define what good looks like. Own the KPI and metrics framework for Acuity, working across functions to determine which measures actually reflect business health and customer outcomes. Identify the segments and signals that matter, and drive the work to make them trackable.
  • Own the business narrative. Be the authoritative voice on how Acuity is performing, across subscriber trends, revenue dynamics, and cohort behavior. Go beyond summarizing dashboards to explain what changed, why it matters, and what leadership should do about it.
  • Drive decision-making at the leadership level. Produce the analyses and frameworks that inform weekly business reviews, QBR presentations, and monthly deep-dives for senior and executive stakeholders, working cross-functionally to bring together multiple dimensions into a set of recommendations. Determine what's worth highlighting and shape how it gets communicated.
  • Connect product signals to business outcomes. Take what the data surfaces, including cohort trends, churn patterns, and post-cancellation behavior to translate it into a business narrative: who we're losing, why it matters, and whether someone else is gaining from it.
  • Serve as the primary partner to Data and Insights. Be the connective tissue between the business and our analytics and data engineering teams. Drive them to prioritize the right tables, build the right views, and close the gaps between what we can track today and what we need to track tomorrow.
  • Bring commercial intuition to the analysis. Acuity operates in a highly competitive scheduling and services market with real seasonality, price sensitivity, and cohort dynamics. Contextualize the numbers within how this business actually works, and surface the implications that others might miss. Drive the decisions that drive the business.
Who We're Looking For
  • 5+ years of experience in business operations, strategy, or commercial analytics, ideally in a product-led or subscription business
  • A strategic and commercial thinker who leads with business outcomes and works backward to the data
  • Proven ability to define and evolve metrics frameworks: you know the difference between a KPI that reflects business health and one that just moves
  • Strong data storytelling skills: able to translate complex findings into clear, specific narratives for executive audiences
  • Technically fluent: comfortable writing SQL, working with BI tools (Looker, Tableau, or similar), and doing self-driven analysis without being blocked
  • Experience as a cross-functional connector, working across finance, marketing, product, and data teams to align on what matters and why
  • Strong spreadsheet and modeling skills
  • Proven track record contributing to exec-facing reporting and decisions: WBRs, QBRs, board-level materials
Benefits & Perks
  • A choice between medical plans with an option for 100% covered premiums
  • Fertility and adoption benefits
  • Access to supplemental insurance plans for additional coverage
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
  • Retirement benefits with employer match
  • Flexible paid time off
  • 12 weeks paid parental leave and family care leave
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop
  • Hack week twice per year
Cash Compensation Range: $115,500 - $203,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Back to blog

Other Jobs To Apply

Amazon Delivery Driver

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

Film & TV Development & Production Internships: LA - Summer 2026

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Work From Home Remote Entry Level -Focus Group Position

Fulfillment Center Warehouse Associate

Robotics Warehouse Associate

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Amazon Warehouse

Sr. Operations Manager

Delivery Driver(06993) - 2753 W Washington

"Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Software Development Engineer III (ADBL189)

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

EHS Specialist

Sales Associate- Redding

Team Member

Remote Travel Specialist (part time)

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Healthcare Customer Service Representative

-Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Easy Remote Academic Transcription Jobs No Experience

Immediate Hiring: Virtual Scheduling Assistant-Entry Level

Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

Flight Monitor, Amazon - Prime Air

Amazon Prime Delivery Driver $18-$26/hr

Sr. Operations Manager

EHS Specialist

Warehouse Team Member

Warehouse Associate - $18.00/hour

Work From Home - Up to $750/ week

(Part Time) Data Entry - Remote Jobs

Part-Time Doorstep Trash Collection Specialist - Weekends

Front Desk Concierge (Part-Time / Weekend)

EHS Specialist

Area Manager, Early Career (2027) - AR, MS, OK, LA

Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

Amazon Customer Service Representative (Remote)

Remote Customer Service Specialist

Heavy Equipment Operator

Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

Remote Travel Booking Agent (Flexible Schedule)

Pathways Operations Manager Intern - Summer 2027 - Now Hiring

Supervisory Transportation Security Officer

Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome